Game Day Ticketing & Guest Services Specialist

Kraft Sports + Entertainment; Foxborough (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Kraft Sports + Entertainment is seeking a reliable ticket office assistant to support game day operations at Gillette Stadium. You will help customers with tickets, handle will-call duties, and assist guests with mobile ticketing, ensuring smooth entry and service at busy events.

The role emphasizes strong interpersonal skills, accuracy in cash handling, and the ability to work evenings and weekends across year-round event opportunities.

Qualifications

• Strong customer service skills.
• Keen attention to detail.
• Ability to work under pressure in a fast-paced setting.
• Able to take and relay instructions.
• Experience handling and balancing cash.
• Ability to multi-task.
• Reliable transportation to and from Gillette Stadium.

Responsibilities

• Assist customers with lost tickets and other customer service related issues.
• Sell tickets on Ticketmaster Host and/or Archtics Systems during event walk-up.
• Distribute will call and troubleshoot/manage customer expectations when issues arise.
• Assist guests with mobile ticketing issues at stadium entrances.
• Understand all aspects of Ticket Office policies.
• Provide positive, friendly, and timely service to all guests.
• Ability to work evenings and weekends.
• Year round event opportunities.
• Potential for office hours during busy times.

Skills

Customer Service

Attention to detail

Cash handling

Multi-tasking

Team player

Job description

Kraft Sports + Entertainment is seeking a reliable ticket office assistant to support game day operations at Gillette Stadium. You will help customers with tickets, handle will-call duties, and assist guests with mobile ticketing, ensuring smooth entry and service at busy events.

The role emphasizes strong interpersonal skills, accuracy in cash handling, and the ability to work evenings and weekends across year-round event opportunities.