Game-Day Retail Intern: Fan Experience & Merch

Capitol Broadcasting Company; North Carolina; On-site; USD 15,000 - 21,000; Full time

Job summary

The Durham Bulls Merchandise Intern supports retail operations by assisting with inventory management, product merchandising, customer service, and game-day store operations across the stadium and e-commerce platforms.

You will learn sales techniques, help with merchandising displays, stock shelves, process POS transactions, and deliver a high-quality fan experience that reflects the Bulls brand during all home events.

Qualifications

• Strong communication and interpersonal skills are required.
• Positive attitude with ability to work in a collaborative team.
• Customer-service mindset; organized, motivated, detail-oriented, multitask.
• Excellent verbal and written communication skills.
• Ability to work flexible hours including evenings, weekends, holidays, and all home events.
• Comfortable working in a fast-paced environment; adaptable to feedback and deadlines.
• Previous retail or customer service experience preferred, especially in fast-paced settings.

Responsibilities

• Assist daily operations including merchandising, stocking, inventory and seasonal staff management.
• Process sales transactions accurately using point-of-sale (POS) systems.
• Deliver excellent customer service by greeting guests, answering questions, and offering product recommendations.
• Maintain organized and visually appealing product displays according to merchandising standards.
• Stock shelves and restock items during events; ensure merchandise is tagged and priced.
• Assist with receiving shipments, counting inventory, and updating records.
• Support retail needs during home games, events, and promotions; manage crowd flow and maintain a clean environment.
• Uphold the Durham Bulls brand with professional appearance and positive attitude.
• Communicate product and brand knowledge to enhance fan experience.

Skills

Communication

Interpersonal skills

Positive attitude

Customer service

Written communication

Flexible schedule

Retail experience

Team collaboration

Job description

The Durham Bulls Merchandise Intern supports retail operations by assisting with inventory management, product merchandising, customer service, and game-day store operations across the stadium and e-commerce platforms.

You will learn sales techniques, help with merchandising displays, stock shelves, process POS transactions, and deliver a high-quality fan experience that reflects the Bulls brand during all home events.