Merchandise Intern

Gondola; Durham, Northern (NC, KY); Hybrid; USD 15,000 - 21,000; Part time

Job summary

The Merchandise Intern supports the retail operations of the Durham Bulls by assisting with inventory management, product merchandising, customer service, and game-day store operations. The intern will learn effective sales techniques that ensure fans receive high-quality shopping experience that reflect the team’s brand and values throughout the stadium and e-commerce platforms.

Responsibilities include managing displays, stocking merchandise, handling inventory counts, and supporting game-day

Qualifications

• Strong communication and interpersonal skills.
• Positive attitude with the ability to work effectively in a collaborative team environment
• Strong customer-service mindset; organized, motivated, detail-oriented, and able to multitask
• Excellent verbal and written communication skills
• Ability to work a flexible schedule, including evenings, weekends, holidays, and all home events
• Comfortable working in a fast-paced environment; adaptable to feedback, changing priorities, and tight deadlines
• Previous retail or customer service experience preferred, especially in a fast-paced environment.

Responsibilities

• Assist with daily Retail Operations: merchandising, stocking, inventory, and seasonal staff management.
• Process sales transactions accurately using POS systems.
• Deliver excellent customer service by greeting guests and providing product recommendations.

Skills

Strong communication

Interpersonal skills

Customer-service mindset

Organized

Detail-oriented

multitask

Verbal and written communication

Tools

POS systems

Job description

About the Durham Bulls

The Durham Bulls are one of Minor League Baseball’s most iconic franchises, known for exceptional fan experiences and a vibrant ballpark atmosphere. The Merchandise trainee plays a key role in bringing that experience to life by helping fans take home a piece of the Bulls tradition.

Overview

The Merchandise Intern supports the retail operations of the Durham Bulls by assisting with inventory management, product merchandising, customer service, and game-day store operations. The intern will learn effective sales techniques that ensure fans receive high-quality shopping experience that reflect the team’s brand and values throughout the stadium and e-commerce platforms.

Key Responsibilities and Essential Functions

Retail Operations

• Assist with the daily operations, including merchandising, stocking, inventory and management of seasonal staff.
• Process sales transactions accurately using point-of-sale (POS) systems.
• Deliver excellent customer service by greeting guests, answering questions, and providing product recommendations.

Merchandising & Inventory

• Maintain organized and visually appealing product displays according to merchandising standards.
• Stock shelves, restock items as needed during events, and ensure all merchandise is properly tagged and priced.
• Participate in receiving shipments, counting inventory, and updating inventory records.

Game-Day Support

• Support retail needs during home games, special events, and promotional activities on both game and non-game days throughout the year.
• Assist with crowd flow, line management, and maintaining a clean and safe retail environment.

Brand Representation

• Uphold the Durham Bulls’ brand by maintaining a professional appearance and positive attitude.
• Communicate product and brand knowledge to enhance our fan experience.

Required Qualifications

• Strong communication and interpersonal skills.
• Positive attitude with the ability to work effectively in a collaborative team environment
• Strong customer-service mindset; organized, motivated, detail-oriented, and able to multitask
• Excellent verbal and written communication skills
• Ability to work a flexible schedule, including evenings, weekends, holidays, and all home events
• Comfortable working in a fast-paced environment; adaptable to feedback, changing priorities, and tight deadlines
• Previous retail or customer service experience preferred, especially in a fast-paced environment.

Physical Demands

• Capability Capacity to stand for extended periods of time.
• Able to occasionally lift up to 50 pounds boxes.
• Perform physical tasks such as bending, stooping, pushing, and pulling.
• Close vision and ability to differentiate colors.

Work Conditions

• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to remain focused and productive in noisy, crowded environments with multiple distractions
• May require working outdoors in varying and unpredictable weather conditions, including heat, cold, rain, snow, and wind

Pre-Employment Information

• Pay Rate: $13/hour
• Anticipated Duration: This position is expected to continue through September 2027. Candidates who are available through May 2027 may also be considered
• A pre-employment drug screening is required.
• Capitol Broadcasting Company participates in E-Verify.

EEO Statement

Capitol Broadcasting Company is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

CBC Statement

Capitol Broadcasting Company, Inc. is a diversified communications leader which owns and/or operates [WRAL-TV](http://www.wral.com/), [WRAZ-TV](http://www.fox50.com/), WRAL News+ ([WNGT-CD](http://www.wralsportsplus.com/)), [WRAL-FM](http://www.wralfm.com/), [WRAL-HD2](http://www.wralfm.com/), [WCMC-FM](http://www.999thefan.com/), [WCMC-HD1](http://www.999thefan.com/), [WDNC-AM](http://www.espntriangle.com/), [WCMC-HD2](http://www.espntriangle.com/), [WCMC-HD3](http://www.espntriangle.com/), [WCMC-HD4](http://www.espntriangle.com/), [Microspace](http://www.microspace.com/) Communications, and Capitol B Creative in Raleigh, NC; [WILM-TV](http://www.wilm-tv.com/), [WILT-LD](http://www.wilm-tv.com/wilm-tv-channel-locator/) and [Sunrise Broadcasting](http://www.cbc-sunrise.com/) in Wilmington, NC; [The Durham Bulls Baseball Club](http://www.durhambulls.com/), [Bull City Hospitality](https://www.milb.com/durham/ballpark/bull-city-hospitality), and the [Coastal Plain League](https://coastalplain.com/) in Durham, NC; [The Holly Springs Salamanders](https://salamandersbaseball.com/) in Holly Springs, NC; the [Zebulon Devil Dogz](https://zebulondevildogz.com/) in Zebulon, NC; the [American Underground](http://americanunderground.com/) startup hub and workspace in Durham, NC; and real estate interests including the [American Tobacco Historic District](http://www.americantobaccocampus.com/) in Durham, NC, and [Rocky Mount Mills](http://rockymountmills.com/) in Rocky Mount, NC.