Game Day Associate Role

ASM Global; Denver (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Ball Arena is seeking a customer-focused retail associate to join the arena gift shop team. You will greet guests, assist with merchandise, and handle POS transactions with accuracy to ensure a great fan experience.

This role requires 35-40+ hours per week with flexibility for evenings, weekends and holidays; prior retail or fan-focused sales is preferred. You’ll thrive in a fast-paced arena setting, contributing to store performance and guest satisfaction.

Qualifications

• Must be able to work events including late nights, weekends and holidays.
• Honesty and integrity in all actions with diverse fan groups.
• Able to take feedback, improve performance and work independently or in a team.
• Excellent customer service and selling skills.
• Accurate cash handling and POS procedures.

Responsibilities

• Provide a positive, energetic environment for our diverse team and fans.
• Greet guests and make sales recommendations in-store and by phone if needed.
• Maintain high accuracy when using POS systems.
• Clean, restock and perform tasks as assigned by supervisor.
• Present merchandise to boost sales with add-on items.
• Describe merchandise features and benefits to customers.
• Stay current on promotions, store events and arena activities.
• Maintain inventory, merchandise placement and counts; assist in inventory.
• Increase knowledge of products, venue and events at Ball Arena and Dick’s Sporting Goods Park.
• Read and implement plan-o-grams; assist with store setup and merchandising.
• Process customer transactions efficiently while protecting data.
• Complete other duties as required by supervisor/manager.
• Must be able to stand long periods, lift up to 50 pounds, and communicate in English in loud environments.

Skills

Customer service

Sales skills

Cash handling

Team player

Flexibility

Open to feedback

Education

High School diploma or GED

Tools

POS software

Job description

This posting will be open till 10/1/26 or filled.

JOB REQUIREMENTS

• MUST BE FLEXIBLE AND ABLE TO WORK EVENTS, INCLUDING LATE NIGHTS, WEEKENDS AND HOLIDAYS INLCUDING CHRISTMAS AND OTHER HOLIDAYS.
• Honesty and integrity in all actions and language with the ability to engage diverse fan groups
• Must be able to take constructive feedback, make necessary changes, and improve performance
• Excellent customer service and selling skills
• Accuracy in open & close procedures along with accuracy in cash handling
• High School diploma, GED, or equivalent experience in retail or customer service environment
• Innovative & self-starter, who can work independently and as part of a team
• Availability for 35-40+ hours per week, flexible to assist in other areas as needed.
• Flexibility in Duties & responsibilities as needed in other areas

RESPONSIBILITIES

• Provide an exciting, positive, and fun environment for our diverse team & fan base
• Greet guests & ascertain their interest, so you may make sales recommendations in Store and via phone if necessary
• Excellent accuracy when using POS systems
• Demonstrate ownership in cleaning, re-stocking, & any other tasks assigned by supervisor
• Present merchandise to increase sales with add on items
• Must be able to describe merchandise features, benefits, and explain use
• Keep current on promotions & sales in store: and events at the arena or stadium
• Maintain inventory, merchandise placement, and accurate counts. Assist in inventory
• Continually increase knowledge of products, facility, and all events held at Ball Arena & Dick’s Sporting Goods Park
• Must be able to read & implement plan-o-grams
• Assist with store set-up and the merchandising of event gift shops including plan-o-grams, merchandise placement, inventory control, cleaning of shops & fixtures
• Operate the Point of Sale (POS) system to process customer transactions accurately and efficiently while safeguarding customer information by adhering to data protection policies and procedures
• Complete other related duties, tasks, and responsibilities as required and assigned by supervisor/ manager
• Must be able to remain standing for long periods of time, bend, stoop, lift up to 50 pounds, reach up over your head to stock top rows, hear and communicate with guests in English, work in loud and crowded environments.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.