Gambling Helpline Specialist (Bilingual)

COUNCIL ON COMPULSIVE GAMBLING; Hamilton (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

COUNCIL ON COMPULSIVE GAMBLING is seeking a dedicated helpline counselor to support New Jersey residents on the 800-GAMBLER line. The role includes handling calls, assessing needs, and directing callers to treatment or support services within a compassionate framework.

Responsibilities include maintaining up-to-date referral lists, preparing outreach materials, and collaborating with partner organizations. The position requires a high school diploma or GED and a valid NJ driver’s license, with

Qualifications

• Strong verbal and written communication abilities.
• Ability to assess caller needs and document information.
• Experience or familiarity with social services is a plus.

Responsibilities

• Answer 800-GAMBLER Helpline calls from 9:00 am to 5:00 pm, Mon–Fri.
• Provide crisis intervention and connect callers to treatment resources.
• Maintain referrals and update resources and materials.
• Prepare reports and keep outreach records.
• Liaise with partner organizations and attend meetings.

Skills

Communication skills

Office software

Client assessment

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

COUNCIL ON COMPULSIVE GAMBLING is seeking a dedicated helpline counselor to support New Jersey residents on the 800-GAMBLER line. The role includes handling calls, assessing needs, and directing callers to treatment or support services within a compassionate framework.

Responsibilities include maintaining up-to-date referral lists, preparing outreach materials, and collaborating with partner organizations. The position requires a high school diploma or GED and a valid NJ driver’s license, with