Gambling Helpline Navigator & Outreach Coordinator

First Choice Services Inc; Charleston (WV); On-site; USD 35,000 - 48,000; Full time

Job summary

First Choice Services Inc. in Charleston, WV is seeking a compassionate Helpline Coordinator to connect callers with treatment services and supportive resources.

You will answer lines/chats, document interactions, assist with outreach and events, uphold privacy, and collaborate with community partners in a busy, client-centered environment.

This role requires empathy, strong communication, attention to detail, and the ability to multi-task while maintaining dignity and HIPAA standards.

Qualifications

• Lived experience with gambling disorder and/or a four year degree in social services, experience preferred.

Responsibilities

• Answer lines/chats and document caller interactions in electronic databases.
• Assist with outreach/events and expansion of PG prevention/outreach programs.
• Maintain privacy rights under HIPAA and applicable laws during service delivery.
• Collaborate with colleagues and community partners to support callers.
• Provide ethical services while upholding participant dignity and safety.

Skills

Crisis intervention

Written communication

Verbal communication

Empathy

Multi-tasking

Attention to detail

Integrity

Client service

Problem solving

HIPAA compliance

Education

High School Diploma or GED

Four-year degree in social services or related field (preferred)

Tools

Electronic database

CRM software

Job description

First Choice Services Inc. in Charleston, WV is seeking a compassionate Helpline Coordinator to connect callers with treatment services and supportive resources.

You will answer lines/chats, document interactions, assist with outreach and events, uphold privacy, and collaborate with community partners in a busy, client-centered environment.

This role requires empathy, strong communication, attention to detail, and the ability to multi-task while maintaining dignity and HIPAA standards.