Especialista de la línea de ayuda

COUNCIL ON COMPULSIVE GAMBLING; Hamilton (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

COUNCIL ON COMPULSIVE GAMBLING is seeking a dedicated helpline counselor to support New Jersey residents on the 800-GAMBLER line. The role includes handling calls, assessing needs, and directing callers to treatment or support services within a compassionate framework.

Responsibilities include maintaining up-to-date referral lists, preparing outreach materials, and collaborating with partner organizations. The position requires a high school diploma or GED and a valid NJ driver’s license, with

Qualifications

• Strong verbal and written communication abilities.
• Ability to assess caller needs and document information.
• Experience or familiarity with social services is a plus.

Responsibilities

• Answer 800-GAMBLER Helpline calls from 9:00 am to 5:00 pm, Mon–Fri.
• Provide crisis intervention and connect callers to treatment resources.
• Maintain referrals and update resources and materials.
• Prepare reports and keep outreach records.
• Liaise with partner organizations and attend meetings.

Skills

Communication skills

Office software

Client assessment

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsibilities

• Answers 800-GAMBLER Helpline calls from 9:00 am – 5:00 pm M-F.
• Provide support for the state's dedicated 800-GAMBLER problem gambling helpline; aid community outreach to educate and raise awareness about problem gambling and resources available through the Council on Compulsive Gambling of New Jersey.
• Conduct initial assessment, to determine individual caller’s needs.
• Provide crisis intervention through supportive listening, providing basic health education, assisting clients' access to various treatment and support services, and referring clients to needed resources.
• Update all referrals – Treatment Referral List, GA and GamAnon Meetings, Self-Exclusion instruction, etc.
• Keep current listings of treatment providers, self-help meetings and other referral materials and share with staff and LACG.
• Prepare and distribute informational literature.
• Provide referral services with treatment providers on our network.
• Participate in staff meetings and conferences.
• Participate in NCPG Helpline Committee meetings, Modernization Meetings and Contact Center meetings.
• Liaison between CCGNJ, NCPG and LACG on all 800-GAMBLER Helpline issues.
• Prepare written reports and maintain records of outreach contacts and activities.
• Input helpline call information on intake form. Collect LACG information and combine with CCGNJ’s. Compile statistics and reports on the information collected as requested.
• Maintain a good working relationship with all members of the 800-GAMBLER Helpline community.
• Other related duties as assigned.

Requirements

• Possess a valid NJ driver's license.
• High School Diploma or GED.
• Two (2) years prior experience as a Peer Counselor, lived experience, or addiction recovery is strongly preferred.
• General knowledge of community and/or social service resources and programs.
• Skill in assessing client needs.
• Spanish speaking encouraged.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to operate computers, Microsoft applications such as, but not limited to: PowerPoint, Outlook, Excel, etc., and other office equipment.
• Ability to write reports and maintain records.
• Ability to manage sensitive and confidential matters with discretion and tact.
• Ability to interact with the public, health care/treatment providers, community organizations, and other social service agencies.
• Ability to maintain poise and courtesy under pressure.
• Work from office five days a week.