Gallery Host

Kolter Hospitality; West Palm Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Kolter Hospitality is seeking a dedicated Gallery Host to provide exceptional service to guests, ensuring a welcoming environment. Responsibilities include assisting with check-ins, coordinating guest requests, and maintaining service standards. Ideal candidates will demonstrate a passion for guest service and a commitment to excellence.

Qualifications

• Ability to handle and solve problems effectively.
• Eagerness to grow and develop within the company.

Responsibilities

• Assist guests with check-in and check-out processes.
• Prepare food for meetings/events.
• Perform cashiering tasks like bill settlement.

Skills

Problem Solving

Customer Service

Positive Attitude

Job description

Overview:

A Kolter Hospitality Gallery Host delivers service excellence to our guests, creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check-outs, issuing room keys, and resolving guest issues, all while complying with Kolter Hospitality and Hyatt Place standards, policies, and procedures.

Performance Expectations

1. Assist guests with check-in and check-out processes.
2. Coordinate all guest requests.
3. Inform guests of hotel services, features, and room amenities.
4. Welcome the guest by name whenever possible.
5. Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards.
6. Set up and break down meeting spaces.
7. Prepare food for meetings/events.
8. Follow the hotel’s rate structures, discounts, and sell/upsell strategies.
9. Perform cashiering tasks like bill/invoice settlement, posting charges, and adjustments.
10. Know and carry out duties in response to fire alarms, guest medical emergencies, and security threats.
11. Cancel room reservations according to policy.
12. Report any items in need of repair.
13. Follow all safety procedures while working.

Behavioral Expectations

1. Handle and solve problems effectively and innovatively in the workplace.
2. Remain positive and helpful in a fast-paced environment.
3. Be committed to the success and growth of the company.
4. Act honorably, even when no one is watching.
5. Show eagerness to grow and develop within the company.
6. Passionately provide personalized guest service.

Equal Opportunity Employer
M/F/Veteran/Disability
Drug-Free Workplace
Kolter Hospitality Participates in E-Verify