Gallery Host

Kolter Hospitality; West Palm Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality company as a Gallery Host, where you will provide exceptional service to guests. This entry-level role involves check-in and check-out processes, guest assistance, and maintaining a welcoming environment. Ideal for those eager to grow in the hospitality industry.

Qualifications

• Entry-level position focused on guest service and hospitality.
• Eager to grow and develop within the company.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests and inform about hotel services.
• Perform cashiering tasks and respond to emergencies.

Skills

Problem Solving

Customer Service

Communication

Job description

Join to apply for the Gallery Host role at Kolter Hospitality.

This range is provided by Kolter Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$14.50/hr - $14.50/hr

Overview

A Kolter Hospitality Gallery Host delivers service excellence to our guests, creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check-outs, issuing room keys, and resolving guest issues while complying with all Kolter Hospitality and Hyatt Place standards, policies, and procedures.

Performance Expectations

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features, and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean, and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts, and sell/upsell strategies.
• Perform cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
• Respond to fire alarms, guest medical emergencies, and security threats appropriately.
• Cancel room reservations according to policy.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations

• Handle and solve problems effectively and innovatively.
• Remain positive and helpful in a fast-paced environment.
• Be committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eager to grow and develop within the company.
• Provide personalized guest service with passion.

Additional Information

Equal Opportunity Employer
M/F/Veteran/Disability
Drug-Free Workplace
Kolter Hospitality Participates in E-Verify

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Hospitality