Gainsight CSP Specialist — Customer Ops & Lifecycle

BetterCloud; United States; On-site; USD 99,000 - 124,000; Full time

Job summary

AlphaSense is seeking a Customer Operations Manager to own Gainsight CSP playbooks, health rules, and handoff alerting logic. You will collaborate with lifecycle marketing, CS, and RevOps to translate strategy into scalable CSP content and ensure reliability.

You will design, test, and launch playbooks, monitor performance, and document ownership and change history. Strong QA discipline and cross-functional communication are essential to success in this role.

Qualifications

• 5+ years building and maintaining playbooks, rules, and workflows in Gainsight CSP.
• Experience designing alerting or handoff logic between marketing/CS/RevOps.
• Systems-thinking mindset with scale in mind for growing use cases.
• Partner with RevOps/CS Ops on data models and CRM integrations.
• QA and documentation-focused with process discipline.
• Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks.
• Analytical mindset to troubleshoot logic and explain root causes.
• Strong cross-functional communication and project management.
• B2B SaaS experience; customer marketing, CS, or RevOps background.

Responsibilities

• Own end-to-end build of Gainsight CSP playbooks from requirements to launch.
• Design and maintain human handoff alerting logic with RevOps for accurate signals.
• Enforce build quality standards to scale playbooks as teams grow.
• Monitor live playbooks and alerts; resolve breakage or data issues.
• Collaborate on data architecture and system dependencies feeding CSP logic.
• Document playbook logic, ownership, and change history.
• Evaluate playbooks for redundancy and optimization as strategies evolve.
• Serve as Customer Marketing Gainsight SME guiding capabilities and constraints.

Skills

Gainsight CSP

Playbook design

Cross-functional

CRM integrations

Data modeling

Lifecycle marketing

QA testing

Documentation

Analytical troubleshooting

Tools

Gainsight

Job description

AlphaSense is seeking a Customer Operations Manager to own Gainsight CSP playbooks, health rules, and handoff alerting logic. You will collaborate with lifecycle marketing, CS, and RevOps to translate strategy into scalable CSP content and ensure reliability.

You will design, test, and launch playbooks, monitor performance, and document ownership and change history. Strong QA discipline and cross-functional communication are essential to success in this role.