Gainsight CSP Content Lead – Lifecycle & Ops

Socket.dev; United States; On-site; USD 99,000 - 124,000; Full time

Job summary

AlphaSense is seeking a Customer Success Platform Content Implementation Manager to own the build, quality, and ongoing maintenance of Gainsight CSP content. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable CSP content.

You will own end-to-end builds of Gainsight CSP playbooks, configure and test, establish QA standards, and monitor live playbooks. Collaboration with RevOps, CS, and lifecycle marketing is essential.

Qualifications

• 5+ years hands-on experience building and maintaining playbooks in Gainsight CSP.
• Demonstrated ability designing alerting or handoff logic between marketing/lifecycle systems and CS/RevOps.
• Strong systems-thinking mindset with scale in mind.
• Experience partnering with RevOps or CS Ops on data models and integrations.
• Rigorous QA and documentation; establish processes where none exist.
• Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks.
• Analytical mindset to troubleshoot logic issues and explain root cause to non-technical stakeholders.
• Excellent cross-functional communication and project management skills.

Responsibilities

• Own end-to-end build of Gainsight CSP playbooks — from requirements gathering through configuration, testing, and launch.
• Design and maintain human handoff alerting logic with RevOps to route signals to the right owners.
• Establish and enforce build quality standards (naming, documentation, QA/testing, version control).
• Monitor and report on live playbooks and alerts; resolve breakage or data issues proactively.
• Partner with Lifecycle lead and RevOps on data architecture and dependencies (CRM, health score inputs, product usage data).
• Build and maintain internal documentation of playbook logic, ownership, and change history.
• Continuously evaluate the playbook portfolio for redundancy, performance, and optimization as strategy evolves.
• Serve as Customer Marketing Gainsight SME, advising stakeholders on capabilities and constraints.

Skills

Gainsight CSP

Playbooks design

Cross-functional collaboration

QA & documentation

Data modeling & CRM integrations

Customer health scoring

Analytical mindset

Project management

Job description

AlphaSense is seeking a Customer Success Platform Content Implementation Manager to own the build, quality, and ongoing maintenance of Gainsight CSP content. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable CSP content.

You will own end-to-end builds of Gainsight CSP playbooks, configure and test, establish QA standards, and monitor live playbooks. Collaboration with RevOps, CS, and lifecycle marketing is essential.