Senior Gainsight Systems Analyst for Customer Success

Front Door Defense; Boston (MA); On-site; USD 109,500 - 164,000; Full time

Job summary

Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage day-to-day administration, optimization, and execution of our Gainsight platform. You will support Customer Success and Technical Account Management teams while aligning with our broader technology strategy.

This role requires deep Gainsight expertise, strong project management, and stakeholder communication. You will partner with business leaders, Salesforce admins, and the Customer Success Systems Team

Qualifications

• 3+ years of hands-on Gainsight administration experience in a SaaS environment.
• Gainsight Level 3 Certification (or equivalent advanced certification).

Responsibilities

• Platform Administration & Optimization: administer Gainsight, ensure stability, scalability, and best practices.
• Configure, maintain, and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
• Troubleshoot issues and resolve support tickets related to Gainsight functionality.

Skills

Gainsight administration

Rules Engine

Health Scores

CTAs & Playbooks

Journey Orchestrator

Reporting & Dashboards

Data Management

Project management

Communication

Education

Gainsight Level 3 Certification

Tools

Salesforce

Gong

Outreach

Job description

Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage day-to-day administration, optimization, and execution of our Gainsight platform. You will support Customer Success and Technical Account Management teams while aligning with our broader technology strategy.

This role requires deep Gainsight expertise, strong project management, and stakeholder communication. You will partner with business leaders, Salesforce admins, and the Customer Success Systems Team