Gainsight-Powered CX Operations Analyst

World Wide Technology; Carrollton (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

World Wide Technology is seeking a Customer Experience Operations Analyst to enhance our Gainsight platform and customer journey insights. You will configure and administer Gainsight, map digital touchpoints, and develop dashboards to drive customer success. Collaboration across teams ensures functionality aligns with business goals and data integrity.

You will also train teammates on best practices, produce surveys, and help scale CX initiatives in a fast-paced, evolving environment.

Qualifications

• Gainsight administration experience required.
• Experience with any design or visualization software.
• Past work experience with OEMs such as Cisco, VMWare, Microsoft, Dell EMC is a plus.
• Strong organizational skills and data deciphering ability.
• Comfortable in ambiguous, fast-changing environments.

Responsibilities

• Manage Gainsight administration and configuration.
• Map customer digital journeys and optimize touchpoints.
• Design dashboards and reports for customer success metrics.
• Collaborate with cross-functional teams to implement Gainsight features.
• Develop communications and updates for stakeholders.

Skills

Gainsight administration

Data visualization software

Data analysis

Organization & communication

Tools

Gainsight

Job description

World Wide Technology is seeking a Customer Experience Operations Analyst to enhance our Gainsight platform and customer journey insights. You will configure and administer Gainsight, map digital touchpoints, and develop dashboards to drive customer success. Collaboration across teams ensures functionality aligns with business goals and data integrity.

You will also train teammates on best practices, produce surveys, and help scale CX initiatives in a fast-paced, evolving environment.