Customer Success Ops Lead — Gainsight & AI Programs

Accela; United States; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Flexible time off

Medical, dental, and vision plans

401(k) retirement savings plan

Job summary

Accela is seeking a Customer Success Operations Lead to enhance its Customer Success organization. This role involves managing Gainsight, developing customer engagement programs, and utilizing AI tools to improve operational efficiency.

The ideal candidate will have 3+ years of experience in Customer Success Operations, deep expertise in Gainsight, and strong analytical skills. This full-time position offers a salary range of $90,000 – $110,000 and a comprehensive benefits package.

Qualifications

• 3+ years of experience in Customer Success Operations or similar roles.
• Deep expertise in administering Gainsight, including related tools.
• Strong analytical skills for developing dashboards and reports.

Responsibilities

• Manage platform configuration, governance, and health for Gainsight.
• Design customer lifecycle programs and measure their effectiveness.
• Utilize AI tools to enhance customer success operational efficiency.

Skills

Gainsight administration

Customer Success Operations

Analytical skills

Communication skills

Tools

Staircase AI

Salesforce

AI tools (Claude, ChatGPT)

Job description

Accela is seeking a Customer Success Operations Lead to enhance its Customer Success organization. This role involves managing Gainsight, developing customer engagement programs, and utilizing AI tools to improve operational efficiency.

The ideal candidate will have 3+ years of experience in Customer Success Operations, deep expertise in Gainsight, and strong analytical skills. This full-time position offers a salary range of $90,000 – $110,000 and a comprehensive benefits package.