Senior Gainsight Admin: Health Scores & CTA Strategy

Recorded Future; Boston (MA); On-site; USD 109,500 - 164,000; Full time

Benefits offered by this job

Health insurance

Equity

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage day‑to‑day Gainsight administration and optimization, aligning with our Customer Success technology strategy.

You will partner with business leaders, Salesforce admins, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes. Office presence in Boston is required about 2 days/week.

Qualifications

• 3+ years of hands-on Gainsight administration experience in a SaaS environment.
• Deep expertise across Gainsight administration: Scorecards, Health Scores, CTAs, Playbooks, Success Plans, Journey Orchestrator, Reporting & Dashboards, Data Management.
• Strong project management and execution skills with the ability to manage multiple initiatives.
• Excellent written and verbal communication skills and ability to partner with cross-functional stakeholders.
• Experience managing support queues and platform enhancement requests.

Responsibilities

• Serve as Gainsight administrator ensuring platform stability and best practices.
• Configure and optimize Gainsight objects, rules, reports, dashboards, journeys, success plans, and automations.
• Manage Health Score framework and related KPIs with stakeholder input.
• Design, monitor, and optimize CTAs and Playbooks; track adoption and performance.
• Lead Gainsight enhancement projects from requirements to implementation; ensure governance and documentation.
• Collaborate with Success, Analytics, RevOps, Sales Ops, and other teams; report status to stakeholders.

Skills

Gainsight administration

Health Scores

CTAs & Playbooks

Journey Orchestrator

Reporting & Dashboards

Data Management

Project management

Stakeholder communication

Cross-functional collaboration

Troubleshooting

Education

Gainsight Level 3 Certification

Tools

Salesforce

Job description

Recorded Future is seeking a Senior Customer Success Systems Analyst (Gainsight) to manage day‑to‑day Gainsight administration and optimization, aligning with our Customer Success technology strategy.

You will partner with business leaders, Salesforce admins, and the Customer Success Systems Team Lead to continuously improve how Gainsight drives customer outcomes. Office presence in Boston is required about 2 days/week.