EHR Systems Analyst

ACS Consultancy Services; Atlanta (GA); Hybrid; USD 72,000 - 102,000; Full time

Job summary

ACS Consultancy Services in Atlanta, GA is seeking an experienced EHR Systems Analyst to optimize and support hospital IT systems, with a hybrid work arrangement. You will collaborate with clinical staff and developers to ensure secure, compliant EHR functionality.

Key responsibilities include HL7 integration, system updates, data integrity, and incident resolution, while coordinating with cross-functional teams to document requirements and processes.

Qualifications

• Bachelor's degree in IT, CS, or related field, or equivalent healthcare IT experience.
• Experience supporting EHR and practice management systems in clinics.
• Experience with system implementation, configuration, and support.
• Familiarity with cloud platforms (AWS, Azure) and supporting software.
• Proficient with JIRA and Ivanti for ticketing.
• Advanced Windows knowledge; strong problem-solving and communication skills.
• Able to explain technical issues to non-technical stakeholders.

Responsibilities

• Work closely with development team to ensure seamless HL7 integration and support.
• Manage and maintain EHR and practice management systems for optimal, secure operation.
• Collaborate with clinical, technical, program, and admin staff to document business requirements.
• Provide ongoing EHR support, updates, troubleshooting, data accuracy, and HIPAA-compliant security.
• Collaborate with developers/administrators to resolve issues and enhance platform performance.
• Perform regular system updates, patches, and backups for data integrity.
• Provide technical end-user support and interface with vendor Support Teams for issues.
• Assist trainers with clinic staff training for efficient EHR use.
• Analyze clinical workflows to identify optimization opportunities in the EHR system.
• Generate and analyze reports to support clinical/admin decision-making.
• Provide advanced Windows troubleshooting for software and cloud platform.
• Communicate with customers to understand issues and provide timely solutions.
• Create clear JIRA tickets for developers/administrators.
• Ensure IT security best practices and company policies are followed.
• Use REST APIs, Postman, and Swagger for testing/documentation.
• Stay updated on industry trends to deliver innovative solutions.

Skills

Communication

Problem-solving

Attention to detail

Team collaboration

Adaptability

Customer-focused mindset

Interpersonal skills

Explain technical issues to non-tech

On-call readiness

Security-conscious

Education

Bachelor's degree in IT/CS or related field

Tools

JIRA

Ivanti

HL7

REST APIs

Postman

Swagger

AWS

Azure

Windows OS

Job description

Job Title: EHR Systems Analyst

Location: Atlanta, GA (Hybrid)

We are currently seeking candidates who meet the following qualifications:

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field OR experience working with Hospital IT or equally complex systems.
• Experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
• Proven experience in system implementation, configuration, and support.
• Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
• Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
• Advanced knowledge of Windows operating systems.
• Strong problem-solving skills and attention to detail.
• Customer-focused mindset with a commitment to providing high-quality support.
• Excellent communication skills, both written and verbal.
• Ability to explain technical issues to non-technical stakeholders effectively.
• Experience with issue-tracking software.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Adaptability and a proactive approach to problem-solving.
• Understanding of IT security tools and protocols.

Preferred Skills

• Proficiency in HL7 and IT security best practices.
• Experience with networking, including installation, configuration, and management of networks.
• Availability to work on-call or during off-hours as needed to support hospital IT operations.

Key Responsibilities

• Work closely with the development team to ensure seamless integration and support of HL7 standards.
• Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.
• Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
• Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
• Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
• Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
• Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
• Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
• Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
• Generate and analyze reports to support clinical and administrative decision-making.
• Provide advanced Windows troubleshooting and support for our software and cloud platform.
• Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
• Compose clear and detailed JIRA tickets for developers and administrators.
• Ensure the security of IT systems and data, adhering to best practices and company policies.
• Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
• Stay updated on the latest industry trends and technologies to provide innovative solutions.