Future Opening: Service Manager

Oasis Powersports; Marion (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discount

Paid time off

Holiday pay

Training opportunities

Job summary

Oasis Powersports in Illinois is seeking an experienced Service Manager to lead the service department for motorcycles and powersports gear. You will oversee daily operations, mentor technicians, and ensure top-quality repairs while delivering excellent customer service.

The ideal candidate has leadership experience in a service setting, strong communication, and knowledge of service management software. This on-site role offers competitive pay, benefits, and opportunities for professional

Qualifications

• High school diploma or equivalent; technical or vocational training in motorcycle repair preferred.
• Previous experience in a service manager role within powersports or automotive industries.
• Extensive knowledge of powersports service procedures and customer service best practices.

Responsibilities

• Oversee daily operations of the service department, ensuring efficiency and quality.
• Mentor and manage a team of service technicians; provide training and support.
• Schedule and coordinate service appointments; ensure timely completion of work.
• Communicate with customers to understand needs, provide estimates, and update on repairs.
• Maintain a clean, organized, and safe service area; monitor performance metrics.
• Ensure compliance with policies, regulations, and inventory management.

Skills

Leadership

Customer service

Communication

Team management

Service management software

Education

High school diploma

Vocational training in motorcycle repair

Tools

Service management software

Job description

Oasis Powersports is a leading destination for powersports enthusiasts, offering a comprehensive range of powersports, parts, accessories, and apparel. Our commitment to exceptional customer service and our passion sets us apart. As we continue to grow, we are looking for an experienced and dedicated Service Manager to join our team and lead our service department.

Job Description

The Service Manager at Oasis Powersports will be responsible for overseeing all aspects of the service department, ensuring that we deliver top-notch service to our customers. This role requires a strong leader with a deep understanding of motorcycle maintenance and repair, excellent customer service skills, and the ability to manage and motivate a team of service technicians.

Key Responsibilities

• Oversee the daily operations of the service department, ensuring efficiency and high-quality service.
• Manage and mentor a team of service technicians, providing training and support as needed.
• Schedule and coordinate service appointments, ensuring timely and accurate completion of work.
• Communicate with customers to understand their service needs, provide estimates, and keep them informed about the status of their repairs.
• Maintain a clean, organized, and safe service area.
• Monitor and manage department performance metrics, including productivity, profitability, and customer satisfaction.
• Ensure compliance with company policies and procedures, as well as industry regulations and standards.
• Order and maintain inventory of parts and supplies necessary for the service department.
• Handle customer complaints and resolve issues in a professional and timely manner.

Qualifications

• High school diploma or equivalent; technical or vocational training in motorcycle repair preferred.
• Previous experience in a service manager role, preferably within the motorcycle or automotive industry.
• Extensive knowledge of powersports and related service procedures.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Proficiency with service management software and basic computer applications.
• Ability to work flexible hours, including weekends and holidays.
• Valid motorcycle license preferred.
• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Employee discount on parts, service, and merchandise.
• Paid time off and holiday pay.
• Opportunities for ongoing training and professional development.
• Supportive and passionate work environment.

Oasis Powersports is an equal opportunity employer.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

I was referred to this position by a current employee.