Service Manager

Southern Mountain Adventures Llc; Gadsden (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental, and Vision Insurance

Wellness Program

Company Paid Life Insurance

Company paid short term and long term

Paid Vacation

Employee discounts and employee buy$

Job summary

Southern Mountain Adventures Llc in Gadsden, AL seeks a Service Manager to lead the service department and drive performance. The right candidate has 3–5 years of powersports service experience, with at least 2 years in a supervisory or leadership role, and a proven ability to manage teams and service standards.

This full-time role offers competitive wages and a strong benefits package including medical, dental, and vision insurance, wellness program, life insurance, disability coverage, paid

Qualifications

• 3 to 5 years of powersports service experience.
• At least 2 years in a supervisory or leadership role.
• Industry knowledge of service operations and processes.

Responsibilities

• Lead and develop the Service department.
• Ensure service labor sales, productivity and profitability.
• Maintain high levels of customer satisfaction.
• Adhere to SOPs and defined culture and values.

Skills

Powersports service experience

Supervisory/leadership experience

Customer service skills

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager

SERVICE DEPARTMENT Full Time Gadsden, AL, US

The right person for this position will have 3 to 5 years of powersports service experience and at least 2 years of that experience must be in a supervisory or leadership role

• Competitive wages
• Medical, Dental, and Vision Insurance
• Wellness Program
• Company Paid Life Insurance
• Company paid short term and long term disability
• Paid Vacation
• Employee discounts and employee purchase plan
• Matching 401K
• ......and more !

PURPOSE OF THE POSITION: Service Managers are the leaders, teachers and motivators of the Service department.

The right person for this position will have 3 to 5 years of powersports service experience and at least 2 years of that experience must be in a supervisory or leadership role

• Competitive wages
• Medical, Dental, and Vision Insurance
• Wellness Program
• Company Paid Life Insurance
• Company paid short term and long term disability
• Paid Vacation
• Employee discounts and employee purchase plan
• Matching 401K
• ......and more !

PURPOSE OF THE POSITION: Service Managers are the leaders, teachers and motivators of the Service department.

ESSENTIAL DUTIES AND RESPONSIBILITIES: including the following and are addressed in further detail in the SOP that is incorporated into the job description.

KRAs:

CULTURE: Effectively manage and develop the culture and team members within the

department with a focus on servant leadership, personal growth, promotion and retention.

SERVICE BUSINESS EXECUTION: Consistently achieve agreed-upon standards, processes, service labor sales volume, productivity and profitability

CUSTOMER MANAGEMENT: Achieve and sustain a high level of customer satisfaction in ways that increase the loyalty and growth of current and new customers.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Language Skills to include the ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to use computer software programs to complete daily tasks.
• Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions. Making judgments in emergencies. Making decisions on facts and on judgements.
• Work Experience Requirements 3 to 5 years of Powersports Service experience, minimum 2 years supervisory role or leading a team with documented performance and results.

PHYSICAL REQUIREMENTS:

• Regular attendance during normal scheduled store hours including the ability to work 9+ hours per day and the ability to work weekends.
• Frequent standing, walking and sitting
• The ability to work in a high stress environment and the ability to work under tight deadlines which may require longer/later hours as needed.
• The ability to continually engage and interact with others, including clients and employees throughout the work day via various methods of communications including phone and computer usage.
• Occasional lifting of up to 35 lbs
• Occasional pushing of up to 100+ lbs

WORK ENVIRONMENT:

• Occasional exposure to changes in temperature and humidity
• Frequent working with and around others
• Occasional work around mechanical parts
• Occasional exposure to hazardous chemicals
• Occasional work around moving objects, (including dogs and other service animals)
• Noise level is medium to high

Base pay plus commission

EEO