Future Opening: INTERNAL POSTING: TBC Trainer

Thebigchill; Rosemary Beach (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Complimentary uniforms

Free shift meals

50% discount on food & beverage

Paid Time Off

Insurance benefits

Bonus program

Job summary

A leading entertainment complex in Florida seeks a TBC Trainer to ensure effective training for new hires and existing team members. You will deliver onboarding and ongoing training, support the development of training materials, and mentor staff to uphold service and operational standards. The ideal candidate should possess excellent communication skills and be proficient in training systems. Benefits include complimentary meals, uniforms, and a bonus program.

Qualifications

• Must be a SimpleHR employee with at least three months in the target role.
• Positive, approachable, and professional demeanor required.
• Fully certified in all positions to be trained.
• Ability to motivate others and lead by example.
• Proficiency with ExpandShare and R365.
• No disciplinary action within the last three months.
• Fully certified in all positions and stations to be trained.
• Open availability preferred with flexibility to train as needed.

Responsibilities

• Facilitate New Hire Training providing policy and standards education.
• Train existing team members on updates and changes.
• Act as a mentor and provide constructive feedback.
• Provide ongoing coaching and monitor training progress with ExpandShare.
• Develop and refine training materials, checklists, and resources.
• Ensure training aligns with The Big Chill brand culture and service standards.
• Mentor staff; provide feedback and raise performance concerns to managers.
• Coordinate with managers to identify training needs and track milestones.

Skills

Strong communication

Presentation skills

Interpersonal skills

Ability to motivate others

Proficiency in training tools

Training delivery

Tools

ExpandShare

R365

Job description

Future Opening: INTERNAL POSTING: TBC Trainer

Full Time • The Big Chill

Location: The Big Chill

Reports To: General Manager / Training Manager

Department: Operations

Position Summary

The Trainer is responsible for delivering and supporting the consistent and effective training of new hires and current team members at The Big Chill. This role ensures that all staff are properly trained in company standards, service expectations, and operational procedures. The Restaurant Trainer plays a vital part in onboarding, skill development, and maintaining a positive, team-oriented work environment and modeling our CARES culture.

Key Responsibilities

Facilitate New Hire Training

• Friendly and professional meet and greet with all new hires and introduction to The Big Chill workplace.
• Deliver initial training on policies, service standards, safety, compliance, and team expectations.

Ongoing Training & Development

• Train existing team members on menu updates, seasonal changes, and updated procedures.
• Provide continuous education and coaching for front-of-house and back-of-house staff.
• Monitor and support training progress using ExpandShare

Training Content Support

• Assist in the development and refinement of training materials, checklists, and resources.
• Ensure all training aligns with The Big Chill brand culture, service expectations, and operational goals.

Mentorship & Performance Coaching

• Act as a role model and mentor to new team members.
• Provide constructive feedback and communicate performance concerns to managers as needed.
• Reinforce a positive and professional culture focused on teamwork, respect, and service excellence.

Team Support & Communication

• Coordinate with managers and department leads to identify training needs.
• Ensure all team members have the knowledge and skills required for success in their roles.
• Track training completion and communicate milestones to leadership.
• Adjusted wage while training (\$1 added to base rate)
• Uniform: Two (2) green Trainer shirts and a Trainer nametag
• Paid attendance to Trainer and Operations meetings
• Upgraded Food Protection Manager training and certification
• Free Trainer meal each shift (\$20 max)

Qualifications

• Must be a SimpleHR employee and has been in the target role for a minimum of three months
• Strong communication, presentation, and interpersonal skills
• Positive, approachable, and professional demeanor
• Ability to motivate others and lead by example
• Proficiency in training tools such as ExpandShare and R365
• No disciplinary action within the last three months
• Fully certified in all positions and stations that he/she will train
• Preferred open availability with flexibility to train as needed

THE BIG CHILL is a family-friendly entertainment complex located on historic 30A, nestled between Alys Beach and Seaside. Our venue hosts five restaurants, three bars, retail shops, an amphitheater for live music, and a 25’ LED Jumbotron for sports and movies. We are open year-round from 7am to 10pm. We provide a fun and lively gathering spot for families and friends to enjoy good food and positive vibes!

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Hourly Team Member Benefits

Uniforms

Upon hire, all team members are issued a complimentary uniform that consists of 2 shirts, 1 hat and 1 name tag. Additional items may be purchased at cost. Each year on your work anniversary, you will receive another uniform issue of 2 shirts, 1 hat and 1 name tag. Please let your direct supervisor know when it’s time for your anniversary issue.

Shift Meals

All team members receive a complimentary meal up to \$20 in value with each shift worked (shift must be 6 hours or more). Please review the team member meal policy section of your handbook for more details on this benefit.

Discounts

All team members receive a 50% discount on items that are not eligible for the shift meal (ice cream, milkshakes, bottled beverages, coffee drinks). When visiting The Big Chill during time off, all team members receive a 50% discount on all food & beverage purchases (excluding alcoholic beverages)

PTO (Paid Time Off)

All full-time, direct hire team members are eligible for paid time off. Please see the PTO section of your handbook for full details.

Insurance Benefits

All full-time, direct hire team members are eligible for insurance benefits. Please see the benefits section of your handbook for full detail

Bonus Program

Welcome Back Bonus: \$100 per year (maximum $500)
End of Season Bonus: \$200