Job Description
The Host at Big Chill Beach Club is responsible for making a great first impression on all guests by providing a warm greeting, maintaining awareness of guest needs and requests, and ensuring a positive atmosphere. The Host will obtain feedback, bid fond farewells, and serve as both the first and last impression of the club. This position is crucial to creating a welcoming experience and requires a leader with positive energy.
Host - Big Chill Beach Club
Part‑time or full‑time positions are available. This position starts at $15 per hour.
Duties & Responsibilities
- Welcome and greet guests, smile, make eye contact, and make all guests feel comfortable.
- Stay aware of and share guests’ special needs, requests, and desires.
- Act as a Guest Satisfaction Expert, feeling empowered to make guests happy and relaxed.
- If immediate seating is not available, record guest names and party sizes, provide an estimated wait time, and monitor accordingly.
- Seat guests based on preferences and balance customer flow in service areas.
- Clear and reset tables, ensuring the table to be seated is clean and properly set.
- Pass information to servers and kitchen staff as needed.
- Thank guests as they leave and invite them to return.
- Take accurate messages and ensure they reach management.
- Complete opening and closing side‑work and weekly cleaning duties.
- Be a team player.
- Live the brand and act as a brand ambassador; make decisions in the best interest of the company at all times.
Qualifications
- Must be at least 14 years of age.
- Must have reliable transportation to/from work.
- Must be eligible to work in the United States.
- Possess basic math skills and the ability to handle money and operate a cash register.
- Be able to stand for long periods of time (up to 6 hours).
- Have a friendly, outgoing demeanor with a passion for hospitality and top‑notch guest service.
- Strong communication skills with management, staff, and guests.
- Flexible schedule to assume responsibilities as needed.
- Strong organizational and time management skills.
Hours & Pay
This position starts at $15 per hour. The company offers long‑term career opportunities and lifestyle benefits, including the following (non‑exhaustive):
- Unlimited growth potential with salaried management opportunities.
- Paid time off and retail benefits for full‑time hourly team members.
- Travel and adventure opportunities.
- Team events and outings.
- Benefits for salaried employees and paid time off for full‑time hourly employees.
- Food, beverage, and retail discounts.
- Local lifestyle perks such as paddleboarding and kayaking discounts.
- Celebrate Wellness program dedicated to supporting employee wellness.
- Professional leadership development and continuous coaching & mentorship.