Future Guest Services Manager — Front-of-House Leader

Pizza Ranch - Quincy; Quincy (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Pizza Ranch - Quincy is seeking a Guest Services Manager in Waiting to build the front-of-house leadership for long-term growth. You’ll work closely with the General Manager and leadership team to learn guest experience, shift leadership, and restaurant operations while developing future GSM capabilities.

The role focuses on strengthening the Quincy leadership presence, with opportunities to visit or train at other Gravy Train locations and to cultivate a positive, guest-centric team culture.

Qualifications

• Passion for hospitality and people development.
• Experience in restaurant leadership preferred.
• Strong communication and conflict-resolution skills.
• Ability to multitask in a fast-paced environment.
• Availability to work evenings and weekends.
• Valid driver’s license required.

Responsibilities

• Lead front-of-house operations during high-volume periods.
• Reinforce food quality and guest service standards.
• Assist with shift leadership and guest recovery situations.
• Help maintain cleanliness, organization, and safety standards.
• Train alongside leadership to prepare for future GSM responsibilities.
• Learn scheduling, coaching, labor management, and operational leadership.
• Assist with onboarding and training new team members.
• Support development of a positive and accountable team culture.
• Lead by example in hospitality and guest interaction.
• Help improve guest satisfaction and service execution.

Skills

Hospitality

Leadership

Communication

Conflict resolution

Multitasking

Growth mindset

Education

High school diploma or equivalent

Job description

Pizza Ranch - Quincy is seeking a Guest Services Manager in Waiting to build the front-of-house leadership for long-term growth. You’ll work closely with the General Manager and leadership team to learn guest experience, shift leadership, and restaurant operations while developing future GSM capabilities.

The role focuses on strengthening the Quincy leadership presence, with opportunities to visit or train at other Gravy Train locations and to cultivate a positive, guest-centric team culture.