Guest Service Manager

GetHired, Inc.; Jefferson City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Pizza Ranch is seeking a Guest Services Manager to join our team. You will lead by example, drive guest satisfaction, and oversee operations during peak periods, especially nights and weekends.

You’ll work with the General Manager and Assistant Manager to maintain high food quality, guest service standards, and store performance using feedback tools like Qualtrics.

Qualifications

• Experience in restaurant management is preferred.
• Strong leadership and teamwork skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Proficiency in basic computer applications.
• High school diploma or equivalent required.
• Ability to excel in a fast-paced environment.
• Passion for hospitality and people development.

Responsibilities

• Lead and support restaurant operations during peak periods.
• Uphold food quality and guest service standards.
• Assist with food ordering and inventory control.
• Conduct regular cleanliness, safety, and maintenance checks.
• Interview, hire, and onboard new team members.
• Provide coaching and apply progressive discipline when needed.
• Analyze guest feedback using Qualtrics and drive improvements.
• Collaborate with management to control food and labor costs.
• Model a positive, professional attitude with staff and guests.
• Lead training and development to ensure team success.

Skills

Restaurant management

Leadership

Organizational skills

Multitasking

Problem solving

Basic computer applications

Fast-paced environment

Hospitality & people development

Education

High school diploma or equivalent

Tools

Qualtrics

Job description

Who We Are
Founded in Hull, Iowa in 1981, Pizza Ranch® has grown from a single location into one of the nation’s premier fast-casual restaurant chains. With over 200 locations across thirteen states, our concept combines a crave-worthy buffet of pizza, crispy ranch chicken, salads, desserts, and a full-service delivery and takeout model—all designed to serve up legendary experiences.

At the heart of Pizza Ranch is our mission:
\"To establish every Pizza Ranch® as a business ministry opportunity where our guests receive a legendary experience through quality food and service; and where we take a positive leadership position in the communities we serve and equip our employees with tools to lead happy and productive lives.\"

We believe in positively impacting every guest, team member, and community we serve. If you’re someone who thrives in a fast-paced, people-focused environment and enjoys making a difference through food, service, and leadership—this is the place for you.

Job Summary:

As a Guest Services Manager, you are a key member of the management team and play a vital role in delivering the Pizza Ranch experience. You’ll lead by example, helping to build a strong team culture, ensure high food and service standards, and drive successful operations during high-volume shifts—especially nights and weekends.

You’ll assist the General Manager & Assistant General Manager in day-to-day restaurant operations and help lead the guest experience using data and feedback from tools like Qualtrics. You’ll also have responsibilities across multiple operational areas to ensure smooth, safe, and guest-focused execution.

Key Responsibilities Include, but Are Not Limited To:

• Lead and support restaurant operations during peak periods
• Execute and uphold Pizza Ranch food quality and guest service standards
• Assist with food ordering and maintaining proper inventory levels
• Conduct regular cleanliness, safety, and maintenance walkthroughs
• Interview, hire, and onboard new team members
• Provide coaching and apply progressive discipline when necessary
• Analyze guest feedback and implement improvements using Qualtrics and other tools
• Collaborate with the management team to control food and labor costs
• Model a positive and professional attitude with staff and guests
• Contribute to a team culture that promotes respect, accountability, and excellence
• Lead training and development efforts to ensure team success

Expectations:

• Improve food quality and guest satisfaction metrics
• Successfully manage and lead high-volume rush shifts
• Drive a culture of safety, cleanliness, and operational excellence
• Demonstrate strong leadership, communication, and conflict resolution skills
• Be available to work flexible hours, including evenings and weekends

Qualifications:

• Prior restaurant management experience preferred
• Strong leadership and team-building skills
• Excellent organizational, multitasking, and problem-solving abilities
• Proficiency in basic computer applications
• High school diploma or equivalent
• Ability to work in a fast-paced, hands-on environment
• Passion for hospitality and people development