Guest Services Manager in Waiting

Pizza Ranch - Quincy; Quincy (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Pizza Ranch - Quincy is seeking a Guest Services Manager in Waiting to build the front-of-house leadership for long-term growth. You’ll work closely with the General Manager and leadership team to learn guest experience, shift leadership, and restaurant operations while developing future GSM capabilities.

The role focuses on strengthening the Quincy leadership presence, with opportunities to visit or train at other Gravy Train locations and to cultivate a positive, guest-centric team culture.

Qualifications

• Passion for hospitality and people development.
• Experience in restaurant leadership preferred.
• Strong communication and conflict-resolution skills.
• Ability to multitask in a fast-paced environment.
• Availability to work evenings and weekends.
• Valid driver’s license required.

Responsibilities

• Lead front-of-house operations during high-volume periods.
• Reinforce food quality and guest service standards.
• Assist with shift leadership and guest recovery situations.
• Help maintain cleanliness, organization, and safety standards.
• Train alongside leadership to prepare for future GSM responsibilities.
• Learn scheduling, coaching, labor management, and operational leadership.
• Assist with onboarding and training new team members.
• Support development of a positive and accountable team culture.
• Lead by example in hospitality and guest interaction.
• Help improve guest satisfaction and service execution.

Skills

Hospitality

Leadership

Communication

Conflict resolution

Multitasking

Growth mindset

Education

High school diploma or equivalent

Job description

The Opportunity

We are seeking a Guest Services Manager in Waiting for our Quincy Pizza Ranch location — a leadership development role designed for someone preparing to become a long-term Guest Services Manager within our restaurant.

This role is focused on helping strengthen our front-of-house leadership team while developing future restaurant leaders. You’ll work closely with the General Manager, Assistant General Manager, and existing leadership team while learning all aspects of guest experience, shift leadership, team coaching, labor management, and restaurant operations.

This position is based primarily in Quincy and will serve as an additional leadership presence for the restaurant. Occasionally, there may be opportunities to visit or train at other Gravy Train Pizza Ranch locations to continue leadership development and gain exposure to additional operations and best practices.

If you’re passionate about hospitality, team culture, and creating legendary guest experiences, this role is a great opportunity to continue growing your restaurant leadership career.

What You’ll Do

Support Front-of-House Operations

• Help lead restaurant operations during high-volume periods


• Reinforce Pizza Ranch food quality and guest service standards


• Assist with shift leadership and guest recovery situations


• Help maintain cleanliness, organization, and safety standards throughout the restaurant

Develop Into a Future GSM

• Train alongside restaurant leadership to prepare for future Guest Services Manager responsibilities


• Learn scheduling, coaching, labor management, and operational leadership skills


• Assist with onboarding and training new team members


• Support development of a positive and accountable team culture

Deliver Legendary Guest Experiences

• Lead by example in hospitality and guest interaction


• Help improve guest satisfaction and service execution


• Utilize guest feedback and operational tools to identify opportunities for improvement


• Support community engagement and positive brand representation

Strengthen Team Leadership

• Help coach and motivate team members during shifts


• Support communication between departments and leadership teams


• Step into leadership responsibilities as needed to support restaurant operations

What You Bring to the Table

• Passion for hospitality and people development


• Prior restaurant leadership experience preferred


• Strong communication and conflict-resolution skills


• Ability to multitask in a fast-paced environment


• Positive attitude and willingness to grow into restaurant leadership


• Availability to work evenings and weekends


• Valid driver’s license required


• High school diploma or equivalent required

Why Join Gravy Train?

• Clear growth path into a future Guest Services Manager role


• Leadership mentorship and hands-on development


• Opportunity to help grow and strengthen the Quincy Pizza Ranch leadership team


• Fast-paced, team-focused environment with growth opportunities


• Supportive culture that invests in people and leadership development