Furniture Sales Specialist – Big Ticket

Macy's; Bolingbrook (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Merit review

Employee Assistance Program

Health coverage

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy’s is seeking a Furniture Sales Colleague in Bolingbrook, IL to provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable. You will meet sales goals, promote loyalty programs, and maintain product knowledge to educate customers.

Full-time schedule typically 30+ hours per week with potential for part-time shifts. Benefits include health coverage, 401(k) match, paid time off and holidays, and opportunities

Qualifications

• 1–2 years of related experience required.
• Strong interpersonal and customer service skills.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns.
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience.
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs, and provide support to those using devices to shop and compare.
• Participate in ongoing product knowledge training through both technology and vendor partners.
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues.
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience.
• Adhere to Asset Protection and inventory control compliance procedures.
• Foster an environment of acceptance and respect that strengths relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Interpersonal skills

Customer service experience

Adaptability

Job description

Macy’s is seeking a Furniture Sales Colleague in Bolingbrook, IL to provide outstanding customer service in our Furniture areas and create shopping experiences that make every customer feel welcomed and comfortable. You will meet sales goals, promote loyalty programs, and maintain product knowledge to educate customers.

Full-time schedule typically 30+ hours per week with potential for part-time shifts. Benefits include health coverage, 401(k) match, paid time off and holidays, and opportunities