Furniture Big-Ticket Sales Specialist

Macy's, Inc.; Bolingbrook (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Paid time off and holidays

Job summary

Macy's, Inc. is seeking a Furniture Sales Colleague to deliver outstanding customer service in the Furniture area and help customers select items, enroll in protection plans, and join our loyalty program. You will work to meet sales goals while managing returns and promoting a positive shopping experience.

Full-time colleagues are typically scheduled to work 30+ hours per week, while part-time are 12–24 hours. Hours vary by business needs; benefits and ongoing training are provided.

Qualifications

• 1-2 years of related experience is required.
• Flexible availability including days, evenings, weekends and holidays.
• Strong interpersonal skills with the ability to share information with diverse groups of customers and colleagues.

Responsibilities

• Engage with customers to understand their furniture needs, demonstrating knowledge of store products and services to build sales and minimize returns
• Offer personalized recommendations and suggest complementary products to enhance the customer's shopping experience
• Utilize technology to complete customer orders, assist customers in envisioning and selecting the most suitable products for their needs
• Participate in ongoing product knowledge training through both technology and vendor partners
• Ensure high-level of customer service through problem-solving and customer-focused solutions, such as converting a return into an exchange and expediting resolution of delivery issues
• Maintain contact with customers through the pre- and post-delivery process to ensure a positive shopping and delivery experience
• Adhere to Asset Protection and inventory control compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Sales

Product knowledge

Job description

Macy's, Inc. is seeking a Furniture Sales Colleague to deliver outstanding customer service in the Furniture area and help customers select items, enroll in protection plans, and join our loyalty program. You will work to meet sales goals while managing returns and promoting a positive shopping experience.

Full-time colleagues are typically scheduled to work 30+ hours per week, while part-time are 12–24 hours. Hours vary by business needs; benefits and ongoing training are provided.