Furniture Sales and Customer Service

Express Employment Professionals - Cincinnati East; Maumee (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Maumee, OH is seeking a customer service-focused professional to support outside sales and handle order processing for furniture products.

You will assist with specifications and quotes, ensure accurate pricing and communications, and respond to customer inquiries within 24 hours, contributing to smooth order delivery and strong client relations.

Qualifications

• Data entry and order processing experience.
• Strong computer skills, especially Outlook.
• Excellent communication and active listening.
• Excellent organizational skills with the ability to prioritize tasks.
• 3-5 years’ experience in customer service or sales.
• Furniture industry experience.

Responsibilities

• Support Outside Sales Representatives.
• Assist in product specification and quoting.
• Clarify orders, finalize pricing, and manage invoices.
• Provide product knowledge to answer customer questions within 24 hours.
• Focus on customer relations and manage orders from specification to delivery.
• Assist customers and reps via phone and email with all product requests.
• Coordinate communications between offices.
• Work as a team to address all inquiries.
• Provide back-up to team as required.
• Resolve customer problems and concerns.

Skills

Data entry

Active listening

Customer service

Communication

Organization

Furniture experience

Tools

Outlook

Job description

Maumee, OH

8A-5P

Responsibilities

• Support Outside Sales Representatives
• Properly assist in product specification and quoting
• Responsible for accurate order clarification, finish and pricing confirmation, fabric reservation, commission allocation and reconciliation, and ensuring proper communications in regards to order status, acknowledgements, and Proforma invoices
• Responsible for product knowledge to answer customer questions within 24 hours
• Focus on customer relations
• Manage orders from specification to delivery
• Assist customers and reps via phone and email with all product requests
• Facilitate communications between offices
• Work together as part of a team to address all inquiries
• Provide back-up to team as required
• Ensures that appropriate actions are taken to resolve customers problems and concerns

Skills & Experience

• Data entry / order processing experience
• Strong computer / Outlook skills
• Excellent communication skills including active listening
• Excellent organizational skills and the ability to prioritize tasks
• 3-5 years’ experience in customer service / sales
• Furniture experience

#3486OS