Funeral Services Concierge

Park Lawn Corporation; Hendersonville (TN); On-site; USD 19,000 - 28,000; Part time

Job summary

Park Lawn Corporation in Hendersonville, TN is seeking a Part-Time Funeral Ambassador to support funeral services and family comfort. The role involves guiding families, coordinating guests, coordinating logistics, and maintaining a respectful, professional environment.

The ambassador will work closely with Funeral Directors to ensure smooth operations, assist with visitation and services, and represent the company with empathy and integrity in the local community.

Qualifications

• Four-year degree or equivalent combination of education and experience preferred.
• At least 1-year experience in funeral arranging preferred.
• Able to read, write and speak English fluently. Bilingual is a plus.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Ability to actively respond to the requests of the client families and their guests.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.

Responsibilities

• Greets and directs client families and their guests to the correct chapel in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Receives and places flowers in chapels.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
• Oversees parking area and ensures family and ceremonial vehicles are arranged for formal procession.
• Assists with directing and/or transporting families and service attendees to and from service locations outside of the funeral home.
• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Represents the business in a professional, honest and ethical manner at all times.
• Maintains a professional personal appearance and demeanor while performing duties or representing the business.
• Other duties as assigned.
• Customer Service Orientation.
• Teamwork Orientation.
• Time Management.

Skills

Customer service

Teamwork

Time management

Education

Bachelor's degree or equivalent

1 year funeral arranging experience

Job description

Park Lawn Corporation in Hendersonville, TN is seeking a Part-Time Funeral Ambassador to support funeral services and family comfort. The role involves guiding families, coordinating guests, coordinating logistics, and maintaining a respectful, professional environment.

The ambassador will work closely with Funeral Directors to ensure smooth operations, assist with visitation and services, and represent the company with empathy and integrity in the local community.