Funeral Service Assistant - Bilingual (English/Chinese)

Forest Lawn Memorial Parks and Mortuaries; Covina (CA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Forest Lawn Memorial Parks and Mortuaries in California seeks a Funeral Service Associate to represent the company professionally, assist families, and coordinate service logistics with confidentiality and care.

The role requires bilingual English/Chinese, strong communication, and the ability to handle emotional situations with families, including coordinating with staff and directing service flow.

Qualifications

• Bilingual in English and Chinese required.
• Must be able to clearly and effectively make funeral service announcements.
• Must understand the emotional and psychological effects of death on families.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner, exceeding client families' expectations for funeral services.
• Understand and maintain confidentiality of all family information.
• Provide parking assistance and directions for guests and families.

Skills

Bilingual English/Chinese

Clear announcements

Emotional resilience

Strong communication

Tools

Microsoft Office

Audio/Visual equipment

Job description

Forest Lawn Memorial Parks and Mortuaries in California seeks a Funeral Service Associate to represent the company professionally, assist families, and coordinate service logistics with confidentiality and care.

The role requires bilingual English/Chinese, strong communication, and the ability to handle emotional situations with families, including coordinating with staff and directing service flow.