Service Assistant - Bilingual Chinese

Forest Lawn Memorial Parks and Mortuaries; Covina (CA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Forest Lawn Memorial Parks and Mortuaries in California seeks a Funeral Service Associate to represent the company professionally, assist families, and coordinate service logistics with confidentiality and care.

The role requires bilingual English/Chinese, strong communication, and the ability to handle emotional situations with families, including coordinating with staff and directing service flow.

Qualifications

• Bilingual in English and Chinese required.
• Must be able to clearly and effectively make funeral service announcements.
• Must understand the emotional and psychological effects of death on families.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner, exceeding client families' expectations for funeral services.
• Understand and maintain confidentiality of all family information.
• Provide parking assistance and directions for guests and families.

Skills

Bilingual English/Chinese

Clear announcements

Emotional resilience

Strong communication

Tools

Microsoft Office

Audio/Visual equipment

Job description

Brief Description

Serving all faiths and cultures, Forest Lawn’s Funeral Service Department is responsible for ensuring that every funeral exceeds the expectations of the families we serve. Whether a traditional funeral service or a completely individualized ceremony is chosen, our goal is to accommodate those we serve and be a professional guide and provide support throughout the service selected.

Brief Description

Serving all faiths and cultures, Forest Lawn’s Funeral Service Department is responsible for ensuring that every funeral exceeds the expectations of the families we serve. Whether a traditional funeral service or a completely individualized ceremony is chosen, our goal is to accommodate those we serve and be a professional guide and provide support throughout the service selected.

What You’ll Be Doing

• Represent Forest Lawn in a courteous and professional manner. Uphold and exceed client families’ expectations for funeral services.
• Understand the need for and maintain confidentiality of all family information.
• Provide parking assistance and directions for guests and families.
• Accept, transport, and set up flower arrangements at services and gravesites.
• Distribute memory folders, prayer cards, tissues, water, etc., as directed.
• Provide clean up and housekeeping duties before and after the completion of services.
• Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and certain legal requirements.
• Use Service Sheet, Director’s Papers, and other resources available.
• Understand and identify service needs, reporting deficiencies to Assistant Director and Service Director.
• Provide casket bearing directions to families at services or assist with bearing as necessary.
• Contribute to maintaining clean and presentable facilities and grounds.
• Review permits for accuracy, accept appropriate contract payments at services as necessary.
• Perform cleaning and cosmetic maintenance of professional vehicles, reporting repair items as necessary.
• Confirm decedent identification verification in preparation for transportation and services. Transport decedents as necessary.
• Operate all Funeral Service-related vehicles and equipment. Assist in training new employees as necessary on safe operating practices.
• Attend all required safety, employee, and other associated meetings.
• Perform basic military flag folding with assistance from Service Director.
• Complete a comprehensive written account of each funeral service, submitted on the same day as services.
• Occasional hands-on contact with decedent as needed.

Requirements

• Required Bilingual in English/Chinese.
• Must be able to clearly and effectively make funeral service announcements.
• Must be able to recognize and understand the emotional and psychological effects of death as it relates to interactions with client families.
• Must have availability for a changing schedule based on service needs. Ability to work weekends, evenings, and holidays. Ability to work overtime.
• Must have ability to follow written and verbal instructions, proof-read, and verify documentation.
• Understand how to use Microsoft Office program and operate audio/ visual equipment.

Competitive Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.

Click here to learn more about our benefit offerings.

Drug Testing Policy

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

E-Verify Statement

Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. ?With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.

Fair Chance Initiative for Hiring Ordinance

Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Summary

Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives.