Funeral Home Operations Leader

Park Lawn Corporation; Springfield (TN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health and welfare plans

401k and Roth retirement plan

Paid time off

Employee discounts

Job summary

Springfield Funeral & Cremation in Springfield, TN, seeks a seasoned Operations Manager to oversee funeral home and cemetery operations, ensuring exceptional service to families and guests.

The role focuses on resource management, financial planning, regulatory compliance, and leadership development across location staff, with a strong emphasis on community engagement and service excellence.

Qualifications

• Four-year degree or equivalent combination of education and experience required.
• Bachelor’s degree strongly preferred.
• Experience with analyzing finance reports to determine actions to maintain and/or improve the location’s performance strongly preferred.
• Valid state issued driver’s license in good standing and acceptable driving record.

Responsibilities

• Oversees the management of resources and day-to-day operations.
• Establishes a financial plan and ensure goals and objectives are met each year.
• Analyze activities, costs, operations, and forecast data to determine location progress toward goals and objectives.
• Understands and monitors compliance of Federal, state and local laws and regulations for operation of a cemetery, cemetery sales, crematory and funeral home.
• Develops and monitors quality relationships with suppliers in order to ensure that products and services offered to the business add value to client family satisfaction and market share growth.
• Ensures that all business operation permits are current and applied for in a timely manner.
• Monitors and manage financial results in a manner that meets or exceeds standards.
• Prepares and manages capital requests and expenditures.
• Provides a high level of coaching, mentoring and development to department heads and location staff.
• Ensures that family survey and family service follow up calls are completed.
• Inspections of all facilities, grounds and locations to ensure all are maintained to standards.
• Develops and implement marketing plans to expand exposure of the location in the community.
• Sponsors on-site community events that promote the business to the community.
• Develops relationships with community businesses and leaders.
• Assists direct reports with setting and meeting their goals.
• Encourages the development of new service offerings.
• Performs projects and other duties as assigned.

Skills

Leadership

Financial acumen

Time management

Customer service

Team management

Communication

Education

Bachelor's degree

Four-year degree

Tools

Microsoft Office

Excel

PowerPoint

Access

Job description

Springfield Funeral & Cremation in Springfield, TN, seeks a seasoned Operations Manager to oversee funeral home and cemetery operations, ensuring exceptional service to families and guests.

The role focuses on resource management, financial planning, regulatory compliance, and leadership development across location staff, with a strong emphasis on community engagement and service excellence.