Funeral Home Administrative Assistant

foundationpartners; Titusville (FL); On-site; USD 34,000 - 48,000; Full time

Job summary

Foundation Partners Group seeks an Administrative Assistant to provide essential administrative and clerical support to managers, team members, and client families. Responsibilities include answering phones, scheduling, creating correspondence, proofing documents, and data entry.

You will maintain office organization, monitor accounts, handle invoicing, and support timely completion of funeral service documentation with accuracy and empathy.

Qualifications

• High school diploma or the equivalent.
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Able to use and learn multiple computer software, systems, and other office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Able to establish and maintain effective internal and external work processes.

Responsibilities

• Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries.
• Greet families and interact with clients with compassion and professionalism.
• Prepare, proof and manage correspondence and schedule appointments.
• Monitor accounts and related financials, including receivables and deposits.
• Ensure delivery items such as death certificates and permits are properly filed and documented.
• Maintain orderly office space and manage inventory and supplies.
• Participate in weekly updates with supervisors and contribute to monthly/quarterly administrative processes.

Skills

Attention to detail

Communication skills

Organizational skills

Follow-through

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Company software

Email systems

Social media

Web portals

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Are you ready?Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.