Funeral Home Administrative Assistant

foundationpartners; Kent (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Foundation Partners Group in Kent, WA seeks an Administrative Assistant to provide essential office support to managers, team members and client families. You will answer phones, schedule, prepare correspondence, and perform data entry with accuracy and discretion.

You will also help monitor accounts, manage deposits and inventory, ensure timely processing of death certificates and related documents, and participate in weekly updates with supervisors to improve processes and service delivery.

Qualifications

• High school diploma or equivalent required.
• At least three years in a small business office environment; funeral industry a plus.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Able to learn multiple software systems and office equipment.
• Strong attention to detail and follow-up skills.

Responsibilities

• Answer phones and field questions with proper etiquette.
• Schedule appointments and coordinate communications.
• Create and proofread correspondence; perform data entry.
• Monitor accounts, deposits, and receivables; manage inventory.
• Ensure documentation like death certificates is completed promptly.
• Maintain tidy office space and reorder supplies.
• Participate in weekly updates and monthly financial processes.

Skills

MS Office

Data entry

Attention to detail

Communication skills

Education

High school diploma or equivalent

Tools

Company software programs

Office equipment

Email & portals

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Are you ready?

Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.