Funeral Home Administrative Assistant

foundationpartners; Colorado Springs (CO); On-site; USD 38,000 - 46,000; Full time

Job summary

Foundation Partners Group seeks an Administrative Assistant to provide clerical support to managers, staff, and client families, including answering phones, scheduling, and data entry.

You will handle correspondence, maintain records, and ensure timely completion of funeral service documentation with accuracy and professionalism. A high school diploma and 3+ years in a small business office are required; funeral industry experience is a plus, MS Office proficiency is essential.

Qualifications

• High school diploma or the equivalent.
• Minimum three years in a small business office environment; funeral industry experience is a plus.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Able to learn multiple software and office equipment.
• Detail-oriented with strong follow-up skills.
• Ability to establish and maintain efficient internal and external workflows.

Responsibilities

• Answer phones and field questions with appropriate etiquette.
• Greet families and direct inquiries as needed.
• Schedule and coordinate calendars and appointments.
• Create and proof correspondence; perform data entry.
• Monitor accounts, deposits, and receivables; assist with inventory.
• Ensure funeral service items and documentation are completed promptly.
• Maintain a neat office area and manage office supplies.

Skills

Compassion & Empathy

Technology Competent

Clear Communicator

Meticulous Attention

Follow-through

Preparation Excellence

Active Team Member

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Are you ready?Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.