Funeral Home Administrative Assistant

Foundation-Partners-Group; Ocala (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, prescription, and vis

Vacation, sick, and holiday pay

Wellness Rewards

401k with company match

Company-paid life insurance, long-term

Job summary

Foundation Partners Group is seeking an Administrative Assistant to provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

The role requires compassion, attention to detail, proficiency with Microsoft Office, and the ability to manage multiple software systems, documents, and correspondence while maintaining an organized and welcoming office.

Qualifications

• High school diploma or the equivalent.
• Minimum three years of work experience in a small business office environment; funeral industry experience a plus.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Able to use and learn multiple computer software, systems, and other office equipment.
• High attention to detail and accuracy, with excellent follow-up skills.
• Able to establish and maintain effective internal and external work processes.

Responsibilities

• Provide administrative and clerical support to managers, team members, and client families.
• Answer phone calls, schedule appointments, and proofread correspondence.
• Perform data entry and maintain organized records.
• Monitor accounts, deposits, and receivables; manage inventory and office supplies.
• Ensure completion of funeral service delivery items such as permits and death certificates.
• Maintain neat office area and assist with monthly and quarterly processes.
• Participate in weekly updates and collaborate to meet goals.

Skills

Compassion & Empathy

Strong communication

Attention to detail

Team collaboration

Technology competence

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Office software programs

Job description

Every life tells a story worth honoring. At Foundation Partners Group, we are privileged to help families create meaningful goodbyes during their most vulnerable moments.

Since 2010, our team of nearly 1,600 compassionate professionals has served communities across 21 states, delivering funeral, cremation, and cemetery services with care, respect, and personalization. We're not just a network of locations--we're a team united by purpose, a community committed to ensuring every farewell reflects the individuality of the life it celebrates.

What You Will Do

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes

Are you ready? Take the next step to join Foundation Partners Group as we transform funeral care through innovation and service.

What We Offer

• Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
• Competitive Pay and Benefits:o Medical, dental, prescription, and vision insurance
• o Vacation, sick, and holiday pay
• o Wellness Rewards
• o 401k with company match
• o Company-paid life insurance, long-term disability, and short-term disability
• Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
• Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.

Are you ready? Join us on our journey to Shape the Future with Purpose. Grow with The FPG Way.

Foundation Partners Group is an equal opportunity employer. We are committed to fair employment practices and to fostering a workplace where every team member feels valued, supported, and treated with dignity and respect. Employment decisions are made in accordance with applicable federal, state, and local laws.