Funeral Director/Embalmer

Foundation Partners Group; Milwaukee (WI); On-site; USD 65,000 - 95,000; Full time

Job summary

Foundation Partners Group in Milwaukee, WI seeks a Funeral Director/Embalmer to manage all phases of funeral arrangements and final disposition. You will lead the service team, present options to families, and ensure compliance with laws and regulations.

The role includes on-call duties, community involvement, and coordinating post-service follow-ups. The position requires current state licensure for funeral directing and embalming, strong communication, empathy, and a valid driver’s license.

Qualifications

• Current state licensure for funeral directing & embalming.
• Strong oral and written communication skills.
• Valid driver's license with a clean driving record.

Responsibilities

• Present clients with all service and merchandise options for each family.
• Maintain accurate and timely client files and communicate with the team.
• Participate in community events to improve market presence.
• Oversee team members during services and ensure professional representation.
• Meet with families to arrange personalized funeral services.
• Complete paperwork, permits, and certificates in a timely manner.
• Conduct and attend funeral services regularly and lead post-service follow-ups.

Skills

Communication skills

Empathy

Leadership

Attention to detail

Education

State licensure for funeral directing & embalming

Tools

Microsoft Office

Job description

The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview & Responsibilities

• Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning)
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
• Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family
• Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
• Conducts and attends funeral services regularly
• Leads all post-service follow-ups as needed

Requirements & Qualifications

• Current state licensure for funeral directing & embalming
• Self-motivated and energetic
• Strong oral and written communication skills
• Caring, empathetic, and committed to providing best-in-class service to customers
• Sensitivity and knowledge of different philosophical systems and religions
• Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid state-issued driver's license with a clear driving record

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled