Funeral Director/Embalmer

Foundation Partners Group; Federal Way (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Foundation Partners Group is seeking a licensed Funeral Director/Embalmer to manage all phases of funeral arrangements and final disposition. You will direct services, coordinate team members, and ensure an exceptional client experience while complying with regulations.

The role emphasizes licensure in funeral directing and embalming, strong communication, and community engagement to support location performance. A valid driver’s license is required.

Qualifications

• Must hold current state licensure for funeral directing.
• Must hold current state licensure for embalming.
• Strong oral and written communication skills.
• Caring, empathetic, and committed to providing best-in-class service.
• Valid driver’s license with a clean record.

Responsibilities

• Present clients with all service and merchandise options for every family, every time.
• Maintain accurate and timely client files and effective communication to improve location efficiency.
• Engage with community groups and events to support market share growth.
• Perform tasks related to service setup, including transfer of decedents, embalming, dressing, cosmetizing, and preparation of caskets.
• Lead and coordinate team members during services and ensure professional representation of the location.
• Handle on-call duties, meet with families, and ensure high-quality client experience.

Skills

Funeral director licensure

Embalming licensure

Communication skills

Customer service

Driver's license

Tools

Microsoft Office Suite

Job description

The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview & Responsibilities

• Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning)
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
• Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family
• Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
• Conducts and attends funeral services regularly
• Leads all post-service follow-ups as needed

Requirements & Qualifications

• Current state licensure for funeral directing & embalming
• Self-motivated and energetic
• Strong oral and written communication skills
• Caring, empathetic, and committed to providing best-in-class service to customers
• Sensitivity and knowledge of different philosophical systems and religions
• Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid state-issued driver's license with a clear driving record

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled