Funeral Director/Embalmer

Foundation Partners Group; Colorado Springs (CO); On-site; USD 55,000 - 85,000; Full time

Job summary

Foundation Partners Group's Funeral Director/Embalmer leads all phases of the funeral arrangement from setup to final disposition, ensuring families receive personalized, high-quality service.

The role requires current licensure for funeral directing and embalming, strong communication, and a customer-first mindset, with duties including coordinating services, paperwork, and post-service follow-ups while complying with regulations.

Qualifications

• Current state licensure for funeral directing.
• Strong written and verbal communication abilities.
• Knowledge of laws and regulations governing funeral services.

Responsibilities

• Present families with all service and merchandise options—Every Family, Every Option, Every Time.
• Maintain accurate and timely client files and effective communication at the location.
• Engage in community events and relationships to grow market share as assigned by supervisor.
• Perform other duties as assigned (e.g., car washing, facility repairs, pre-need arrangements).
• Oversee all team members during services and ensure professional representation of the location.
• Communicate performance feedback to team members to meet business expectations.
• Work on-call/first call in rotation (phone, in-person, hospital, hospice, residence).
• Transfer decedents, embalm, dress, cosmetize, and prepare deceased per licensing and family instructions.
• Meet with client families to listen, educate, and arrange personalized funeral services.
• Complete tasks resulting from the arrangement conference.
• Ensure paperwork, permits, certificates are completed timely in accordance with laws.
• Conduct funeral services regularly.
• Lead all post-service follow-ups as needed.

Skills

Funeral licensure

Embalming licensure

Communication

Customer service

MS Office

Driver's license

Tools

Microsoft Office Suite

Job description

The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview & Responsibilities

• Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning)
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
• Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family
• Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
• Conducts and attends funeral services regularly
• Leads all post-service follow-ups as needed

Requirements & Qualifications

• Current state licensure for funeral directing & embalming
• Self-motivated and energetic
• Strong oral and written communication skills
• Caring, empathetic, and committed to providing best-in-class service to customers
• Sensitivity and knowledge of different philosophical systems and religions
• Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid state-issued driver's license with a clear driving record

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled