Funeral Director - Advance Planning

Service Corporation International; Village of Kenmore (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Service Corporation International is seeking an Advance Planning Funeral Director to serve client families by arranging pre-need services with a focus on community engagement. The role spans multiple locations and emphasizes personalized service while generating location revenue.

The position requires strong presentation, referrals, and relationship-building skills, with flexibility for evenings or weekends as needed; driving may be frequent.

Qualifications

• High school diploma or equivalent; 1-2 years of college or equivalent
• 1-2 years of customer service or sales experience preferred
• Current driver’s license with acceptable driving record
• State Funeral Directors License; Insurance license if required by state
• Flexibility for evenings and weekends as needed

Responsibilities

• Prospect for new families for 1–2 hours daily.
• Obtain referrals from families served.
• Network and build community relationships.
• Present pre-need planning solutions to families.
• Maintain activity logs to ensure productivity.
• Prepare for appointments with professionalism and attention to detail.
• Follow up to ensure family satisfaction.

Skills

Prospecting

Referral cultivation

Community networking

Client relations

Sales

Education

High school diploma

1-2 years college

Job description

Our associates celebrate lives. We celebrate our associates. The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

Job Responsibilities

• Leads self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education: High school diploma or equivalent 1-2 years of college or an equivalent of education and experience
• Education/Experience: High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently