Funeral Director - Advance Planning

Service Corporation International; Williamsburg (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

Health Savings Account with Company

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) Retirement Savings Plan with CO

Employee Assistance Program

Job summary

Service Corporation International in Williamsburg, VA is seeking an Advance Planning Funeral Director who will serve client families by arranging pre-need services, focusing on community engagement and personalized care across multiple locations. This role is a key driver of location revenue and acts as the primary family contact.

You will lead prospecting, obtain referrals, build relationships with families and the community, present plans, and respond to inquiries with empathy and

Qualifications

• Education: High school diploma or equivalent; some college preferred.
• Experience: 1-2 years customer service or sales preferred.
• Licenses: Valid driver’s license; state requirements for funeral service licensing as applicable.

Responsibilities

• Prospect for new client families and referrals daily (1–2 hours).
• Lead community engagement and present pre-need planning services.
• Explain plans and build trust-based relationships with families.
• Prepare for appointments and coordinate with funeral home teams.
• Respond to inquiries in a timely, professional manner and follow up.

Skills

Prospecting

Referrals

Networking

Presentations

Customer service

Communication skills

Empathy

Computer software

Education

High school diploma

College coursework

Tools

Computer software

Job description

Our associates celebrate lives. We celebrate our associates. The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family's unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team.

MINIMUM REQUIREMENTS

• Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience
• Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred
• Licenses Current state/province issued driver's license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board State Funeral Directors License Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• *Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• *Employee Assistance Program

#SCI Postal Code: 23188 Category (Portal Searching): Sales Job Location: US-VA - Williamsburg

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

SCI refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.