Funeral Director - Advance Planning

Service Corporation International; Hewlett (NY); In loco; USD 70.000 - 86.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Savings Account

401(k) with match

Employee Assistance Program

Descrizione del lavoro

SCI in Hewlett, NY seeks an Advance Planning Funeral Director to serve client families by arranging pre-need plans and engaging the community. The role focuses on delivering personalized service across multiple communities and driving location revenue as the primary family contact.

Responsibilities include prospecting, referrals, presenting to families, and coordinating with funeral directors to ensure seamless, high-quality service. Evening/weekend availability is required.

Competenze

• High school diploma or equivalent required.
• 1-2 years of college or equivalent experience preferred.
• Experience in customer service or sales is advantageous.
• Must be able to obtain and maintain an insurance license if required.

Mansioni

• Prospect for new client families and build referrals daily.
• Engage community relations and present pre-need planning.
• Manage inquiries with empathy, professionalism and timely follow-up.
• Collaborate with funeral directors and location managers to ensure seamless service.
• Maintain activity metrics and prepare for appointments with diligence.

Conoscenze

Empathy and respect

Customer service skills

Communication skills

Time management

Presentation skills

Networking

Driving frequently

Formazione

High school diploma or equivalent

1-2 years of college or equivalent

Descrizione del lavoro

Our associates celebrate lives. We celebrate our associates.

Our associates celebrate lives. We celebrate our associates.

The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

Job Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills And Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Medical Dental Vision

Flexible Spending Accounts (health care and dependent care)

• Health Savings Account with Company Contribution

Sick Leave Short-Term

Disability Long-Term

Disability Life Insurance

Voluntary Accidental Death or Dismemberment Insurance

Dependent Life Insurance

SCI 401(k) Retirement Savings Plan with Company match

• Employee Assistance Program

Target Total Cash 78,000 Base pay hourly rate 16.00.

This role is eligible for Commissions based on exceeding defined quotas. Commission plan includes biweekly, monthly, and rolling three month commissions.

#SCI

Postal Code: 11557

Category (Portal Searching): Sales

Job Location: US-NY - Hewlett

#SALES