Funeral Director - Advance Planning

Service Corporation International; Mechanicsville (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International's Woody Funeral Home – Atlee Chapel in Mechanicsville, VA seeks an Advance Planning Funeral Director to serve families by handling pre-need arrangements and community outreach, delivering personalized service and helping locations grow through proactive planning.

You will build relationships with families, prospect referrals, coordinate with funeral directors and staff, and ensure seamless service from planning through aftercare, with an emphasis on empathy,

Qualifications

• High school diploma or equivalent required; 1–2 years of college or education and experience preferred.
• 1–2 years of customer service or sales experience preferred.
• Current state license as required by state law; Insurance license if applicable by state law.

Responsibilities

• Prospect for leads and referrals, dedicating time daily to lead generation and community outreach.
• Build relationships with families, respond to inquiries, and assess needs to offer suitable pre-planning solutions.
• Collaborate with funeral directors and staff to deliver seamless, high-quality service across locations.

Skills

Customer service

Empathy

Communication

Driving

Flexible hours

Computers/Software

Education

High school diploma or equivalent

1-2 years of college or equivalent education/experience

Tools

Presentation certification

Job description

Our associates celebrate lives. We celebrate our associates.

The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

#SCI

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 23116

Category (Portal Searching): Sales

Job Location: US-VA - Mechanicsville

Job Profile ID: S00164

Time Type: Full time

Location Name: Woody Funeral Home - Atlee Chapel