Funeral Director

Foundation Partners Group; Mesa (AZ); On-site; USD 60,000 - 90,000; Full time

Job summary

Foundation Partners Group is seeking a Funeral Director to manage all phases from service setup to final disposition in a professional, empathetic manner.

You will present families with options, coordinate teams during services, and ensure compliant paperwork. This role emphasizes community engagement and accurate client files to drive quality experiences.

Qualifications

• High school diploma or equivalent.
• Valid state-issued funeral director license.
• Completed mortuary school.
• Minimum one year in customer service and funeral industry preferred.
• Ability to manage decedent transfer and care per licensing.

Responsibilities

• Present clients with all service and merchandise options.
• Maintain accurate and timely client files for efficiency.
• Coordinate community involvement to improve market share.
• Oversee team members during services and coordinate roles.
• Communicate performance to achieve business expectations.
• Work on-call/first call as assigned.
• Prepare decedents and caskets as needed per instruction.
• Meet families to arrange personalized funeral services and educate.
• Use systems to review merchandise options, enter contracts, and complete forms.
• Complete tasks from the arrangement conference and secure paperwork.

Skills

Communication

Microsoft Office

On-call

Organization

Education

High school diploma or equivalent

Mortuary school completed

Funeral director license (state)

Tools

POS system

Job description

The Funeral Director manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview And Responsibilities

• Presents every client family with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participating in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out additional projects and duties as assigned, i.e., car washing, building and equipment repair, pre-need arrangement planning
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned, i.e., phone, face to face, at the hospital, hospice, residence
• Transfers decedents, dresses, and caskets, and prepares deceased on an as-needed basis (per appropriate licensing) to the instruction obtained from the family
• Meets with client families to listen, educate and arrange personalized funeral services and ensure their business experience with the business is of the highest quality
• Utilizes systems/technology, i.e., Matthews/Aurora advisor in place to review merchandise options, enter contracts, and complete necessary forms at the time of arrangement conversation
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, is completed timely and follows relevant laws and regulations
• Conducts and attends funeral services regularly, leading all post-service follow-ups as needed
• Collects funds at the time of arrangement conferences

Requirements & Qualifications

• High school diploma or equivalent
• Valid state-issued funeral director license (as per state licensing requirement)
• Completed mortuary school
• Minimum one year of experience in customer service and the funeral industry is preferred
• Experience in making an initial transfer of decedent and funeral arrangement, and decedent care
• Ability to keep licenses and continued education requirements current and in good standing
• Ability to work on-call/first call, in rotation as assigned
• Knowledge of Microsoft office suite (Word, Excel, PowerPoint)
• Organizational and planning skills; time management skills, and the ability to prioritize work
• Excellent oral and written communication skills, including the ability to effectively communicate with internal and external customers, community leaders, clergy, and client families
• Able to multi-task, i.e., enter data into company POS while interacting with a client's family member's
• Ability to stand for two or more hours without rest
• Ability to move, push and pull heavy weighted items up to 150lbs safely
• Valid state-issued driver's license with a clear driving record

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled