Fundraising Systems Executive

The King's Trust; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

30 days annual leave

Flexible working

Volunteer events

Learning platform

Benefits platform

Networks: KT CAN/KT GEN/KT DAWN/PULSE

Family leave: 13 weeks full pay + 13 w

Season ticket loans

Pension: 5% company contribution

Life assurance: 4x salary

Job summary

The King's Trust is seeking a Fundraising Systems Executive to support and improve our fundraising systems, with a focus on Microsoft Dynamics 365 CRM. You will join the Application Support team to ensure reliability, efficiency and user friendliness for fundraising teams and stakeholders.

You will work closely with developers, testers, and business teams to diagnose issues, support users, and drive continuous improvement in our fundraising technology and processes.

Qualifications

• Experience with Dynamics 365 CRM and application support environments.
• Ability to investigate data and integration issues and produce operational reporting.
• Ability to communicate technical concepts to non-technical stakeholders.
• Experience in the not-for-profit sector is advantageous.

Responsibilities

• Provide first point of contact for application-related queries and issues.
• Investigate system and integration issues and support end users.
• Collaborate with developers, testers, product specialists and business stakeholders to drive improvements.
• Balance reactive support with proactive system enhancements to improve fundraising technology.

Skills

Analytical thinking

Problem solving

Communication with non-technical

Not-for-profit sector experience

Tools

Microsoft Dynamics 365 CRM

Job description

As a Fundraising Systems Executive, you will play a key role in supporting and improving our fundraising systems, with a particular focus on Microsoft Dynamics 365 CRM. Working within our Application Support team, you will help ensure our systems remain reliable, efficient and user-friendly, enabling fundraising teams to make the most of the technology available to them. You will be part of a collaborative Technology team, working alongside developers, testers, product specialists and business stakeholders to investigate issues, support users, and contribute to the continuous improvement of our fundraising systems and processes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys diagnosing issues, managing competing priorities and delivering excellent support to end users. You'll act as a first point of contact for application-related queries, investigate system and integration issues, and help identify opportunities to improve how we work. We're looking for someone with experience of Dynamics 365 CRM, alongside experience working in an application support, service desk or systems support environment. Experience investigating data and integration issues, producing operational reporting, and communicating technical concepts to non-technical stakeholders will be important. Experience within the not-for-profit sector would be advantageous. If you enjoy balancing reactive support with proactive system improvement and want to help shape the future of our fundraising technology, we'd love to hear from you. Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people's lives and we couldn't do this without the important work of Fundraising Systems Executives! Perks for working at The Trust!

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events - The King's Trust Awards, Pride, active events etc.
• In-house learning platform! Develop your skills for your career and your role
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
• Personal development opportunities through our Networks - KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
• Interest-free season ticket loans
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• Generous life assurance cover (4 x annual salary)