Fundraising CRM Operations Specialist — Dynamics 365

The-German-Marshall-Fund-of-the-United-State; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

The German Marshall Fund of the United States is seeking a hands-on Development Operations Coordinator to support day-to-day administration of development systems, with a focus on Dynamics 365, data quality, reporting, pipeline tracking, and CRM user support across the US and Europe.

The role collaborates with the VP for Resource Development and cross-functional teams to promote consistent CRM use, moves-management practices, and data discipline, while leveraging AI tools for fundraising

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–3 years in development operations or CRM/data support.
• Heads-on experience with CRM platforms; Dynamics 365 preferred.
• Experience maintaining donor, prospect, proposal, or stewardship records.
• Ability to build reports, dashboards, and data summaries.
• Ability to document processes and train users across teams.
• Familiarity with AI tools for analysis and briefing.
• Commitment to data privacy and mission-driven work.

Responsibilities

• Administer Dynamics 365 and related development platforms.
• Maintain CRM structures, fields, lists, views and reports.
• Support data governance, quality-control, and hygiene processes.
• Coordinate with teams on troubleshooting and AI-enabled tools usage.
• Run regular data hygiene activities and de-duplication.
• Support fundraising pipeline and moves-management tracking.
• Prepare pipeline, portfolio, activity, and trend reports.
• Provide CRM user support and create simple guides.

Skills

CRM Administration

Data Quality

Reporting & Dashboards

Pipeline Tracking

Cross-Team Collaboration

AI Tools Familiarity

Data Privacy

Education

Bachelor’s degree

Tools

Dynamics 365

Microsoft Copilot

Claude

NetSuite

Job description

The German Marshall Fund of the United States is seeking a hands-on Development Operations Coordinator to support day-to-day administration of development systems, with a focus on Dynamics 365, data quality, reporting, pipeline tracking, and CRM user support across the US and Europe.

The role collaborates with the VP for Resource Development and cross-functional teams to promote consistent CRM use, moves-management practices, and data discipline, while leveraging AI tools for fundraising