Functional Consultant – Salesforce – NA

Synoptek; Glendale (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Synoptek is seeking a Salesforce Functional Consultant to translate business needs into effective Salesforce solutions within an Agile delivery lifecycle. You will act as a liaison between stakeholders, product owners, and technical teams, guiding requirement gathering and backlog management.

Responsibilities include leading business process discussions, translating requirements into user stories and acceptance criteria, and supporting solution design, testing, and release activities.

Qualifications

• Bachelor’s degree or equivalent experience; strong business analysis, communication, documentation, and stakeholder-management skills.
• Strong understanding of Salesforce platform capabilities and CRM business processes; Salesforce Administrator, Sales Cloud Consultant, and/or Service Cloud Consultant certifications preferred.
• Experience with Salesforce in Agile delivery lifecycle; translating business requirements into Salesforce functional solutions; proficient in requirements gathering and user stories.

Responsibilities

• Lead requirement gathering and business process discussions.
• Analyze current-state and future-state operational processes.
• Translate business requirements into functional requirements, user stories, and acceptance criteria.
• Support solution design and configuration discussions.
• Manage and refine Product and Sprint Backlogs.
• Participate in Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Clarify requirements for development and QA teams.
• Support functional testing, UAT, defect resolution, and demonstrations.
• Coordinate with stakeholders to ensure delivered solutions meet business objectives.
• Support functional documentation and release activities.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agile/Scrum

Requirements Gathering & Analysis

User Stories & Acceptance Criteria

Business Process Analysis

Sprint Planning

Backlog Refinement

Sprint Reviews & Retrospectives

Backlog Management

Stakeholder Management

Salesforce functional solutions

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Azure DevOps

Confluence

Job description

At Synoptek, we think globally and act locally. As the world's first Managed Experience Provider (MxP™), Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client base to grow and transform their businesses. We are excited to have experienced continuous growth and, in keeping with that momentum, we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, drives growth, and delivers clarity. This is an exciting opportunity for you to be a part of this journey!!

Job Description

The Salesforce Functional Consultant is responsible for understanding business needs, analyzing existing processes, and translating requirements into effective Salesforce solutions. The consultant acts as a liaison between business stakeholders, product owners, and technical teams and contributes throughout the Agile delivery lifecycle.

Mandatory Skills

Salesforce Sales Cloud,Salesforce Service Cloud,Agile/Scrum,Requirements Gathering & Analysis,User Stories & Acceptance Criteria,Business Process Analysis,Sprint Planning,Backlog Refinement,Sprint Reviews & Retrospectives,Backlog Management,Stakeholder Management,business requirements into Salesforce functional solutions

Role

• Lead requirement gathering and business process discussions.
• Analyze current-state and future-state operational processes.
• Translate business requirements into functional requirements, user stories, and acceptance criteria.
• Support solution design and configuration discussions.
• Manage and refine Product and Sprint Backlogs.
• Participate in Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Clarify requirements for development and QA teams.
• Support functional testing, UAT, defect resolution, and demonstrations.
• Coordinate with stakeholders to ensure delivered solutions meet business objectives.
• Support functional documentation and release activities.

FLSA: Exempt

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Location

Glendale, California, United States (USA)

Education Qualification

Bachelor’s degree or equivalent experience. Strong business analysis, communication, documentation, and stakeholder-management skills. Good understanding of Salesforce platform capabilities and CRM business processes. Salesforce Administrator, Sales Cloud Consultant, and/or Service Cloud Consultant certifications are preferred.

Desirable Skills

Salesforce Certified Administrator,Sales Cloud Consultant,Service Cloud Consultant,Experience Cloud,Field Service,Revenue Cloud,Agentforce,Salesforce Flow,Workflow Automation,Reports & Dashboards,Approval Processes,Salesforce Integrations & APIs,Data Migration & Data Management,Business Process Mapping,Gap Analysis,Solution Design,UAT,Defect Management,Release Support,Jira,Azure DevOps,Confluence,Salesforce Best Practices,Schedulers

Experience

4 to 6 Years