Salesforce Solutions Consultant

Synoptek; Glendale (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

Synoptek is seeking a Salesforce Functional Consultant to translate business needs into effective Salesforce solutions within an Agile delivery lifecycle. You will act as a liaison between stakeholders, product owners, and technical teams, guiding requirement gathering and backlog management.

Responsibilities include leading business process discussions, translating requirements into user stories and acceptance criteria, and supporting solution design, testing, and release activities.

Qualifications

• Bachelor’s degree or equivalent experience; strong business analysis, communication, documentation, and stakeholder-management skills.
• Strong understanding of Salesforce platform capabilities and CRM business processes; Salesforce Administrator, Sales Cloud Consultant, and/or Service Cloud Consultant certifications preferred.
• Experience with Salesforce in Agile delivery lifecycle; translating business requirements into Salesforce functional solutions; proficient in requirements gathering and user stories.

Responsibilities

• Lead requirement gathering and business process discussions.
• Analyze current-state and future-state operational processes.
• Translate business requirements into functional requirements, user stories, and acceptance criteria.
• Support solution design and configuration discussions.
• Manage and refine Product and Sprint Backlogs.
• Participate in Sprint Planning, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Clarify requirements for development and QA teams.
• Support functional testing, UAT, defect resolution, and demonstrations.
• Coordinate with stakeholders to ensure delivered solutions meet business objectives.
• Support functional documentation and release activities.

Skills

Salesforce Sales Cloud

Salesforce Service Cloud

Agile/Scrum

Requirements Gathering & Analysis

User Stories & Acceptance Criteria

Business Process Analysis

Sprint Planning

Backlog Refinement

Sprint Reviews & Retrospectives

Backlog Management

Stakeholder Management

Salesforce functional solutions

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Azure DevOps

Confluence

Job description

Synoptek is seeking a Salesforce Functional Consultant to translate business needs into effective Salesforce solutions within an Agile delivery lifecycle. You will act as a liaison between stakeholders, product owners, and technical teams, guiding requirement gathering and backlog management.

Responsibilities include leading business process discussions, translating requirements into user stories and acceptance criteria, and supporting solution design, testing, and release activities.