Functional Analyst - Supply Chain Applications

Prestige Cruise Services LLC; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) is seeking a Functional Analyst to partner with the global Supply Chain user community. This role focuses on analyzing business processes, gathering requirements, and delivering functional solutions across MXP, AMOS, AIM, and related systems.

The analyst will liaison between business stakeholders, technical teams, and vendors, ensure alignment with operational objectives, drive process improvements, and support UAT, testing, and deployments across shoreside

Qualifications

• Bachelor's degree or equivalent in IT, business, supply chain or related field.
• Proven experience analyzing and documenting business requirements.
• Experience supporting or implementing Supply Chain applications (MXP, AMOS, AIM).
• Ability to coordinate with global stakeholders and vendors.

Responsibilities

• Provide functional support for Supply Chain applications across global shoreside and shipside operations.
• Gather, document, and validate business requirements with stakeholders.
• Translate requirements into functional specs and user stories for development teams.
• Coordinate UAT, testing, and deployment activities.
• Collaborate with cross-functional teams to resolve production issues and drive improvements.
• Lead change management and training for new ships, units, and enhancements.
• Maintain up-to-date process documentation and data governance efforts.

Skills

Business analysis

Requirements gathering

Stakeholder management

SDLC

Education

Bachelor's degree in IT / Business / Supply Chain

Tools

MXP

AMOS

AIM

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

BASIC PURPOSE:

Partner with the global Supply Chain user community to analyze business processes, gather and document requirements, provide functional application support, resolve production issues, and drive system enhancements across the Supply Chain application portfolio, including MXP, AMOS, AIM, and related systems. Serve as the liaison between business stakeholders, technical teams, and vendors to ensure solutions align with operational objectives, improve efficiency, and support continuous business process improvement.

POSITION RESPONSIBILITIES:

• Provide functional support for Supply Chain applications serving a global user community across shoreside and shipside operations, including MXP, AMOS, AIM, and related systems; troubleshoot application issues, analyze business impacts, and ensure timely resolution to support uninterrupted business operations.
• Partner with business stakeholders to gather, analyze, document, and validate business requirements; evaluate current business processes, identify improvement opportunities, perform gap analyses, and develop functional solution recommendations aligned with operational objectives.
• Translate business requirements into functional specifications and user stories for development teams, ensuring requirements are clearly defined, tested, and implemented in accordance with business needs and established standards.
• Support system enhancement initiatives by participating in solution design reviews, documenting business processes, coordinating user acceptance testing (UAT), validating results, and facilitating successful implementation and user adoption.
• Conduct functional testing and quality assurance activities, including developing test scenarios, test scripts, and validation plans to ensure system changes, integrations, configurations, and upgrades meet business requirements and maintain operational integrity.
• Collaborate with business users, technical teams, and third-party vendors to investigate and resolve production issues, identify root causes, prioritize corrective actions, and implement sustainable solutions that minimize operational disruptions.
• Lead change management activities and onboarding for new ships, business units, and application enhancements by developing training materials, delivering knowledge-transfer sessions, and promoting adoption of system functionality and best practices.
• Maintain and improve business process documentation, including functional specifications, SOPs, process flows, knowledge base articles, and training materials, ensuring procedures remain current, standardized, and compliant with organizational policies.
• Promote data integrity and process compliance by supporting data governance activities, validating master data changes, coordinating mass data uploads, and ensuring consistent application usage across the global Supply Chain organization.
• Support application upgrades, releases, and new system implementations by assessing business impacts, coordinating testing activities, documenting functional requirements, supporting deployment readiness, and assisting with post-implementation stabilization efforts.
• Lead small to medium-sized functional initiatives and continuous improvement efforts, coordinating activities across stakeholders, tracking deliverables, managing risks, and ensuring successful execution in accordance with SDLC and project governance standards.
• Provide guidance and functional expertise to business users, serving as a subject matter expert for Purchasing and Logistics processes and applications while fostering knowledge sharing and continuous improvement.
• Perform other related duties as assigned.

DIMENSIONS:

The Functional Analyst is a member of the IT Supply Chain team and supports enterprise applications that enable billions in annual procurement activities across Norwegian Cruise Line Holdings' global shoreside and shipside operations.

This role supports a portfolio of Supply Chain applications, including MXP, AMOS, AIM, and related integrated systems, serving a diverse global user community across Purchasing, Logistics, Warehouse, Finance, and Shipboard departments.

The Functional Analyst acts as a liaison between business st