Fun Ambassador

Baggerstown; Noblesville (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Baggerstown in Noblesville, IN seeks a Fun Ambassador to create a welcoming, safe, and memorable experience for guests across cornhole, golf simulators, darts, pool, and more. You will guide guests through games, explain rules, ensure equipment is well maintained, and help coordinate private events.

The ideal candidate is energetic, outgoing, dependable, and safety-conscious, with excellent interpersonal skills.

Qualifications

• Previous customer-service, hospitality, entertainment, recreation, or event experience preferred but not required.
• Outgoing and friendly personality.
• Strong interpersonal and communication skills.
• Ability to comfortably interact with individuals and groups.
• Ability to explain instructions and game rules clearly.
• Strong organizational and multitasking skills.
• Ability to remain calm and professional in a busy entertainment environment.
• Willingness to learn Baggerstown's games, activities, and entertainment systems.
• Dependable, punctual, and team-oriented.

Responsibilities

• Welcome guests to Baggerstown's entertainment areas and explain available activities.
• Assist guests with game setup, equipment, and general participation instructions.
• Explain game rules, procedures, and applicable safety requirements in a friendly and approachable manner.
• Demonstrate proper gameplay and provide guidance to guests of all experience levels.
• Encourage guest participation and help create a fun, inclusive environment.
• Recognize opportunities to enhance the guest experience through positive interaction and enthusiasm.
• Assist with cornhole activities, recreational games, tournaments, and other venue entertainment offerings.
• Help organize and coordinate entertainment activities during private parties, corporate events, and group functions.
• Monitor entertainment areas for safe guest behavior and proper equipment use.
• Address unsafe activities promptly and involve management when necessary.
• Inspect equipment and report damaged, missing, or malfunctioning items.
• Maintain cleanliness and organization of game areas, equipment, seating, and surrounding spaces.
• Set up and break down entertainment equipment for regular operations and special events.
• Monitor scheduled activity times and help maintain efficient transitions between groups.
• Assist guests with basic questions about venue offerings, activities, and events.
• Coordinate with Servers, Bartenders, Hosts, Event Servers, and management to ensure a smooth overall guest experience.
• Help promote current entertainment activities, special events, and upcoming tournaments.
• Assist with guest check-in, registration, scoring, or event organization when assigned.
• Follow established procedures for handling guest complaints, injuries, incidents, and emergencies.
• Complete assigned opening and closing responsibilities.
• Perform additional duties as assigned.

Skills

Outgoing personality

Strong interpersonal skills

Explain instructions clearly

Multitasking

Dependable & punctual

Job description

Department: FOH

Reports To: MOD / FOH Management Team

Employment Type: Full-Time or Part-Time

Classification: Hourly, Non-Exempt

POSITION SUMMARY

The Fun Ambassador is responsible for creating an engaging, welcoming, safe, and memorable experience for guests enjoying Baggerstown’s games and entertainment offerings, including cornhole, golf simulators, darts, pool, and other activities.

As a restaurant and entertainment venue, Baggerstown offers guests opportunities to socialize, participate in games and activities, celebrate special occasions, and enjoy a fun atmosphere beyond traditional dining.

This position combines exceptional hospitality with game knowledge, guest engagement, and operational support. Fun Ambassadors help guests understand how to play, ensure gaming areas are properly maintained, assist with reservations and events, and create an atmosphere where everyone feels included and excited to participate.

The ideal candidate is energetic, outgoing, approachable, dependable, safety-conscious, and genuinely enjoys interacting with people of all ages. Previous gaming experience is helpful but not required. We can teach the games - we’re looking for individuals who naturally make people feel welcome and know how to have fun!

ESSENTIAL DUTIES & RESPONSIBILITIES

• Welcome guests to Baggerstown's entertainment areas and explain available activities.
• Assist guests with game setup, equipment, and general participation instructions.
• Explain game rules, procedures, and applicable safety requirements in a friendly and approachable manner.
• Demonstrate proper gameplay and provide guidance to guests of all experience levels.
• Encourage guest participation and help create a fun, inclusive environment.
• Recognize opportunities to enhance the guest experience through positive interaction and enthusiasm.
• Assist with cornhole activities, recreational games, tournaments, and other venue entertainment offerings.
• Help organize and coordinate entertainment activities during private parties, corporate events, and group functions.
• Monitor entertainment areas for safe guest behavior and proper equipment use.
• Address unsafe activities promptly and involve management when necessary.
• Inspect equipment and report damaged, missing, or malfunctioning items.
• Maintain cleanliness and organization of game areas, equipment, seating, and surrounding spaces.
• Set up and break down entertainment equipment for regular operations and special events.
• Monitor scheduled activity times and help maintain efficient transitions between groups.
• Assist guests with basic questions about venue offerings, activities, and events.
• Coordinate with Servers, Bartenders, Hosts, Event Servers, and management to ensure a smooth overall guest experience.
• Help promote current entertainment activities, special events, and upcoming tournaments.
• Assist with guest check-in, registration, scoring, or event organization when assigned.
• Follow established procedures for handling guest complaints, injuries, incidents, and emergencies.
• Complete assigned opening and closing responsibilities.
• Perform additional duties as assigned.

CUSTOMER SERVICE EXPECTATIONS

Fun Ambassadors are expected to create an atmosphere that makes guests want to return.

Employees in this position should:

• Be energetic, welcoming, and approachable.
• Proactively engage guests rather than waiting to be approached.
• Explain activities clearly and patiently.
• Make first-time guests feel comfortable participating.
• Treat guests of all skill levels with respect.
• Encourage friendly competition and positive sportsmanship.
• Remain professional when dealing with frustrated or competitive guests.
• Recognize when guests need assistance and respond promptly.
• Maintain a fun atmosphere without compromising safety.
• Help create memorable experiences for birthdays, celebrations, tournaments, and group outings.

ENTERTAINMENT & SAFETY EXPECTATIONS

Fun Ambassadors are responsible for helping maintain a safe and enjoyable entertainment environment.

Employees must:

• Understand the rules and safety procedures for assigned games and activities.
• Ensure equipment is used appropriately.
• Identify and report damaged or unsafe equipment.
• Monitor walkways and entertainment areas for potential hazards.
• Intervene appropriately when unsafe behavior is observed.
• Report injuries, disputes, or serious guest concerns to management.
• Follow established emergency response and incident-reporting procedures.
• Never permit entertainment activities to continue when an immediate safety hazard exists.

QUALIFICATIONS

• Previous customer-service, hospitality, entertainment, recreation, or event experience preferred but not required.
• Outgoing and friendly personality.
• Strong interpersonal and communication skills.
• Ability to comfortably interact with individuals and groups.
• Ability to explain instructions and game rules clearly.
• Strong organizational and multitasking skills.
• Ability to remain calm and professional in a busy entertainment environment.
• Willingness to learn Baggerstown's games, activities, and entertainment systems.
• Dependable, punctual, and team-oriented.

SCHEDULING REQUIREMENTS

Baggerstown operates seven days per week. Fun Ambassadors must be available to work scheduled shifts that may include days, evenings, weekends, and holidays. Scheduling is based on business needs and employee availability.

PHYSICAL REQUIREMENTS

The Fun Ambassador must be able to:

• Stand and walk for extended periods.
• Move throughout entertainment and event areas.
• Bend, reach, and assist with equipment setup and breakdown.
• Lift or move equipment and supplies weighing approximately 25–40 pounds.
• Work in areas with music, crowds, and elevated noise levels.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

WHAT WE'RE LOOKING FOR

A great Baggerstown Fun Ambassador is energetic, engaging, friendly, attentive, safety-conscious, dependable, and passionate about creating memorable experiences.

At Baggerstown, a Fun Ambassador does more than supervise games. They help create the atmosphere, encourage participation, and make sure guests leave looking forward to their next visit.

ACKNOWLEDGMENT

This job description describes the general nature and responsibilities of the position. It is not intended to be an exhaustive list of every duty, responsibility, or qualification. Duties may be modified based on operational needs.