Fully Remote Virtual Assistant for Admin & Support

Decentralized Masters; United States; Remote; CLP 19,656,000 - 32,759,000; Full time

Benefits offered by this job

Competitive salary package

Full time

Unlimited PTO

Team off-sites

Fully Remote

Job summary

Decentralized Masters is seeking a proactive Virtual Assistant to join our global DeFi education team. You will manage emails, handle customer queries, assist with refunds, and draft reports while maintaining clear communication with customers.

This fully remote role requires native English proficiency and a South America location. You will support onboarding, organize webinars, and assist project managers with Circle.so content and Excel dashboards.

Qualifications

• Resume in ENGLISH
• Native English speaker or professional level
• Located in South America
• Proven Virtual Assistant or similar experience
• Customer service experience required
• Familiarity with DeFi or Crypto is a plus
• Experience with word processing and spreadsheets (Google Suite, MS Excel)
• Experience with Circle.so is a plus
• Knowledge of scheduling/calendar tools (Google Calendar)
• Excellent phone, email and chat communication
• Strong time-management skills
• Solid organizational abilities
• High school diploma; additional admin/EA qualifications are a plus

Responsibilities

• Manage emails and communications
• Handle customer query escalations
• Assist with refund requests and documentation
• Draft reports and presentations
• Maintain clear and consistent communication with customers
• Perform general administrative duties
• Support customer onboarding
• Organize webinars, set up Zoom calls, and assist in chat during live sessions
• Support project managers with Circle.so content uploads, access management, and member gating
• Update and maintain Excel dashboards

Skills

English proficiency

Customer service

Time management

Organizational skills

Communication skills

Remote work experience

Crypto/DeFi knowledge

Education

High school diploma

Tools

Google Suite

MS Excel

Circle.so

Google Calendar

Zoom

Job description

Decentralized Masters is seeking a proactive Virtual Assistant to join our global DeFi education team. You will manage emails, handle customer queries, assist with refunds, and draft reports while maintaining clear communication with customers.

This fully remote role requires native English proficiency and a South America location. You will support onboarding, organize webinars, and assist project managers with Circle.so content and Excel dashboards.