Fully Remote | Entry Level Customer Service Agent | Work From Home

AIL; Fayetteville (AR); Remote; USD 30.000 - 60.000; Vollzeit

Benefits dieser Stelle

100% Remote Work

Flexible Scheduling

Training & Mentorship

Zusammenfassung

Globe Life AO is seeking motivated, service-oriented professionals to join our fully remote team as Remote Member Engagement Advisors. You will engage individuals and families through scheduled virtual appointments, helping them understand available life, accident, and supplemental health insurance benefits while delivering excellent customer service.

This role combines member services, benefits education, relationship management, and consultative sales in a fully remote environment.

Qualifikationen

• No prior insurance experience required.
• Structured virtual onboarding and training provided.
• Strong communication and relationship-building skills essential.

Aufgaben

• Conduct scheduled virtual consultations via Zoom and phone.
• Welcome and assist new and prospective clients.
• Explain life, accident, and supplemental health insurance benefits.
• Guide clients through applications and enrollment and assist with documentation.
• Provide ongoing customer service and relationship maintenance.

Kenntnisse

Customer service

Communication

Virtual work

Tools

Zoom

Jobbeschreibung

Fully Remote - Entry Level Customer Service Agent - Work From Home

Company:Globe Life AO
Location:100% Remote – United States
Job Type:Full-Time | Flexible Schedule | Training & Mentorship Provided

Build Relationships. Help Families. Grow Your Career.

Are you looking for awork-from-home careerwhere you can help people, build meaningful relationships, and create long-term professional and income opportunities?

Globe Life AO is seeking motivated, service-oriented professionals to join our growing virtual team asRemote Member Engagement Advisors. In this role, you'll work directly with individuals and families through scheduled virtual appointments, helping them understand availablelife, accident, and supplemental health insurance benefitswhile providing exceptional customer service throughout the client experience.

This opportunity combinesmember services, benefits education, relationship management, and consultative salesin a fully remote environment.

Whether you're beginning a new career or bringing experience from another industry, we provide thetraining, mentorship, licensing guidance, and ongoing professional developmentneeded to get started.

No previous insurance experience is required.

Opportunity Highlights

100% Remote – Work From Home
Qualified Client Opportunities Provided
No Lead Purchasing Required
Weekly Performance-Based Compensation
Performance Bonuses & Renewal Income Opportunities
Comprehensive Training & Mentorship
Flexible Scheduling
Leadership & Career Advancement Opportunities

About Globe Life AO

For more than70 years, AO has served working families, including veterans, labor union members, credit union members, associations, and their families.

As part of theGlobe Lifefamily of companies, our organization focuses on helping families understand and access supplemental insurance benefits designed to provide greater financial protection and peace of mind.

Our culture is built aroundservice, integrity, mentorship, accountability, and professional development, with opportunities for motivated representatives to continue growing into leadership.

What You'll Do

As aRemote Member Engagement Advisor, you'll serve as a trusted resource for clients before, during, and after enrollment.

Member Engagement & Support

• Conduct scheduled virtual consultations through Zoom and phone
• Welcome and assist new and prospective clients
• Learn about each client's individual needs and priorities
• Explain available life, accident, and supplemental health insurance benefits
• Answer questions regarding coverage and benefit options
• Provide personalized, needs-based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

Relationship Management

• Build long-term relationships through professionalism and consistent communication
• Provide ongoing customer service after enrollment
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Help clients navigate applicable claims procedures
• Maintain organized digital client records
• Complete timely follow-up communication
• Follow applicable company procedures and state insurance requirements

Professional Development

• Participate in structured virtual onboarding
• Attend weekly training and coaching sessions
• Receive ongoing mentorship from experienced leaders
• Strengthen communication, presentation, and relationship-management skills
• Develop product and industry knowledge
• Participate in leadership development opportunities

What We Offer

100% Remote Work

Build your career from home while remaining connected to a collaborative virtual team.

• Work remotely within the United States
• No daily commute
• Virtual client appointments
• Modern digital business tools
• Remote training, coaching, and mentorship

Flexible Scheduling

Organize your work schedule around client appointments, training, and performance goals while enjoying the flexibility of a virtual environment.

Qualified Client Opportunities

Representatives have access tocompany-provided client opportunities, including individuals and families interested in receiving information about available benefits.

This allows you to focus on:

• Member engagement
• Benefits education
• Client consultations
• Enrollment assistance
• Relationship building
• Ongoing customer service

No lead purchasing is required.

Weekly Pay & Performance-Based Compensation

This opportunity uses acommission-based compensation structure rather than an hourly wage or guaranteed salary.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Performance recognition programs

There is no predetermined earnings ceiling; however, compensation is directly tied to individual production and performance.

Individual earnings vary based on activity, production, and results. No specific income level is guaranteed.

Training & Mentorship

New to Insurance? We Provide the Training.

Previous insurance experience isnot required.

Professional development may include:

• Virtual onboarding
• Product and benefits education
• Customer service development
• Client needs assessment
• Consultative sales training
• Virtual presentation skills
• Enrollment procedures
• Relationship management
• Compliance education
• Weekly coaching
• One-on-one mentorship
• Leadership development

Candidates who are not currently licensed will receiveguidance through the applicable state Life & Health Insurance licensing process.

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement program
• Company-supported life insurance
• Accidental Death Benefit (ADB) coverage
• Renewal and residual income opportunities
• OPEIU Local 277 representation, where applicable
• Leadership development programs
• Professional